Question 1

Can I hotspot/tether from your phone?

Accepted Answer

Yes, you are able to hotspot/tether from your phone to another phone or device.

Question 2

How do I activate this eSIM?

Accepted Answer

When you land at your destination, simply open the email we have sent you and install the eSIM (detailed step by step instructions with screenshots will be provided).

Question 3

How do I check my Data Balance/Allowances?

Accepted Answer

To check your data balance/allowance you simply need to dial *111*6# then press Call (star, one, one, one, star, six, hash then press Call).

If you receive any text messages noting that you have zero credit balance then you can ignore as it does not relate to your data balance.

Question 4

How do I make calls and send SMS?

Accepted Answer

This eSIM is a Data-ONLY sim, hence, it does not allow you to make direct calls and send SMS. However, you are still able to make calls and send messages via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

You are also able to add credit to your Viber or Skype account, which will allow you to make local and international phone calls directly to landlines and mobiles.

Question 5

How do I recharge this eSIM?

Accepted Answer

If you want to recharge the eSIM either within or after the 31 days duration then you must first register your identification details at https://travel.orange.com. We recommend doing this within the first 3 weeks of activating it if you plan to top up/recharge as it could take them a couple of days to verify.

You are then able to top up using the same link and the different options will be noted after you input your phone number for the SIM.

Alternatively, you can purchase multiple sims prior to your travel, based on the duration of your travel and swap them after 31 days usage.

Question 6

How do my family and friends call and message me?

Accepted Answer

You can stay in touch with your family and friends by sending them messages and calling them via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

You are also able to add credit to your Viber or Skype account, which will allow you to make local and international phone calls directly to landlines and mobiles.

Question 7

How does SimCorner's service work?

Accepted Answer

Order your travel eSIM online and let us know your travel date. The eSIM will be emailed to you within 24 hours.
	When you land at your travel destination, follow the steps noted in the email and your eSIM will be ready to use.
	Your 31 Days or service will commence.

Question 8

How many days is this eSIM valid for?

Accepted Answer

The features on the eSIM are valid for 31 Days of service from activation.

Question 9

I am travelling to multiple countries, what do I need to do to use the sim as I move from one country to another?

Accepted Answer

If you are travelling to different countries that are noted on the "Countries Coverage" section, then all you need to do is restart your phone as you move from one country to another. The sim will automatically connect to a local carrier.

Should you run into any issues, with network connections as you move from one country to another we encourage you to contact us immediately at support@simcorner.com

Question 10

I am travelling with my friends and family, how do I contact them?

Accepted Answer

You are able to remain in touch with your friends and family via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype etc.

Question 11

If I buy two eSIMs (one for myself and my partner) can we contact each other?

Accepted Answer

Yes, if you purchase 2 sims then you will be able to contact each other via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype etc.

Question 12

Is my device compatible to use this eSIM?

Accepted Answer

Make sure that your device is eSIM compatibility. See our full list of compatible devices

Question 13

What do I need to do before I depart?

Accepted Answer

Make sure that your device is eSIM compatibility. See our full list of compatible devices. Ensure that you have access to the eSIM email we have provided. You may wish to print this email out so you have a hard-copy of the eSIM. Please note that your 31 Days of service will commence as soon as you scan the QR code for eSIM.

Question 14

What happens if I am travelling for longer than 31 Days?

Accepted Answer

If you are travelling for longer than 31 Days, please purchase multiple sSIMs accordingly. For example, if you are travelling for 60 days then purchase 2 of these sims and swap them over at the end of the 31 day period.

Question 15

What happens if I have trouble with the eSIM?

Accepted Answer

Should you run into any issues with the sim whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;


	Your order number or the name that the order is under along with the sim number.
	Which country you are in currently and whether the sim connects to any network, if so, which network?
	Did you receive any SMS after you installed the eSIM? If so, please send us a screenshot of that message.
	Message us screenshots of any error message you are getting.
	What phone model you are using?
	Any other information about the issue, which will assist us in helping you resolve the issue.

Question 16

What is included in this eSIM card?

Accepted Answer

20GB, 50GB or 100GB Data
	31 Days of service from activation
	No restrictions to any websites or Social media apps such as Facebook, Whatsapp, Instagram, Google Maps, messaging apps etc. VPN not required when using Mobile Data.

Question 17

What is the data APN settings for this esim?

Accepted Answer

The mobile data APN settings should automatically update when you insert the sim in you phone. If it does not, you need to update the settings so it states the following;

APN Name: internet

APN: internet

Details about APN settings and other important information will be noted on the instruction sheet that will come accompanied with the eSIM.

Question 18

What is your refund policy?

Accepted Answer

We have a 100% Money Back Guarantee policy, which means that if you have a bad experience with one of our sims and receive no value from it, we will provide you a refund. However, you MUST contact us whilst you are having the issue, so our team can assist you in resolving your problems. Please do this when you are in WiFi (generally at the airport when you land if not working to begin with) or e-mail us from your accommodations (WiFi) or cafe etc.

If you only decide to contact us after you return to let us know the sim didn't work then we can't look to provide a refund as we won't be able to see exactly what the issue was and why it didn't work.

Should you run into any issues whilst using the sim, please immediately contact us at support@simcorner.com Should our team be unable to assist you in resolving your issue, then we will provide you a refund on your purchase.

Question 19

What settings do I need to change/update to use this eSIM card?

Accepted Answer

You simply need to have both MOBILE DATA and DATA ROAMING functions ENABLED/TURNED ON in your device to use the service. This eSIM activates as soon as you scan the QR code provided. It is on this date that your 31 Days of service will commence.

Question 20

What will my phone number be?

Accepted Answer

This eSIM is a Data-ONLY sim hence it doesn't come with a phone number. The sim does not allow you to make direct calls or send direct SMS. However, you are still able to make calls and send messages via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

However, you are also able to add credit to your Viber or Skype account, which will allow you to make local and international phone calls directly to landlines and mobiles.

Question 21

Who is SimCorner?

Accepted Answer

SimCorner is your trusted global provider of travel eSIM and SIM cards. We offer affordable, hassle-free plans with options for data-only or data with calls and SMS, covering 200+ destinations. Order our prepaid SIM cards online for fast delivery to your doorstep, or choose an eSIM for instant purchase and easy activation. With our unmatched coverage and award-winning customer support, you can explore the world with confidence wherever your travels take you.

Question 22

Will I still have access to all my apps, messages, contacts and e-mails?

Accepted Answer

Yes, you will have access to all your apps, messages, contacts and emails whilst using this eSIM. Nothing on your phone is deleted or changed and you can continue to use your phone as per normal.

Feature	Canada Ultra eSIM (This Plan)	Canada Flexi eSIM	Canada Unlimited eSIM (This Plan)
Data Structure	20GB, 50GB, 100GB	1GB to 50GB Fixed	Unlimited with FUP
Daily Limits	None	None	3GB/day (5G/4G), then unlimited @128kbps
Hotspot	Full support	Full support	Full support
Network	Bell, Rogers, Telus, Videotron	Rogers, Telus	Rogers, Telus
Top-Up	No	Yes	Yes
Ideal For	Long-term stays & business	Budget-conscious & light users	Content creators & streamers
Your Choice	Choose 20–100GB Variants ↑	Switch to Canada 1–50GB eSIM →	Switch to Canada Unlimited eSIM →