Question 1

Can I hotspot/tether from your phone?

Accepted Answer

Yes, you are able to hotspot/tether from your phone to another phone or device whilst in the EU or UK.

Question 2

How do I make calls and send SMS?

Accepted Answer

Who can I call call and SMS?

The Unlimited minutes and SMS can be used to make local calls to standard landlines and mobiles and SMS within all the EU countries listed in the "Countries Coverage" section.  

For example, if you are in Spain you can call Spanish phone numbers. If you are in Italy you can call Italian phone numbers,etc.

You can also use the Unlimited minutes and SMS to make calls and send SMS between the EU countries listed except for the UK. For example, you can call a German phone number from France, you can call a Greek phone number from Romania etc. However, if you are in the UK you cannot make any international calls from the Unlimited minutes or send international SMS. Although, you can still call and SMS TO standard UK phone numbers from the listed countries. For example, if you are in Germany or France you can still call UK based phone numbers. Please see below for more on calling within the UK.

How can I call and SMS within EU?

You need to include the country calling code prior to the phone number and drop the leading 0 if you wish to call or SMS. For example if you wish to call a number in Spain whose phone number is 08123456123 you would need to dial +348123456123.

To get a full list of international calling codes, click HERE

Calling within the UK?

Whilst in the UK, the included Unlimited minutes and SMS can only be made to standard UK landline numbers (for the UK starting 01, 02, 03) and mobiles within the UK. Calls to other numbers including Premium rate, Business rate numbers and non-UK numbers are not included. 

How can I call and SMS outside of the EU?

If you wish to call any other international countries outside the EU such as Australia, Canada, Germany, New Zealand, UK, USA etc, you will need to use data based apps such as Whatsapp, Viber, Skype, Messenger, etc . You are also able to add credit to your Viber or Skype account, which will allow you to make Local and International phone calls directly to landlines and mobiles at the apps rates.

Question 3

How do I recharge this travel eSIM?

Accepted Answer

This sim cannot be recharged. If you are travelling for longer than 30 days, please purchase multiple eSIMs accordingly. For example, if you are travelling for 45 days then purchase 2 of these sims and swap them over at the end of the 30 day

Question 4

How do my family and friends call and message me?

Accepted Answer

If someone wishes to call you on your UK number they would need to drop the leading 0 and add the UK calling code of +44 regardless of which country you are in.

For example, if the phone number noted on the pack is 07307452691, they would need to dial +447307452691. (To get the + on a mobile phone, press and hold 0 until it turns into a +)

Please Note: If someone from outside of the UK wishes to call or SMS you directly they would be charged at international rates to a UK number. Some of your family and friends may have international calling as part of their phone plans to UK numbers, but others may not be able to make direct international calls or sms.

We recommend that you stay in touch with your family and friends by sending them messages and calling them via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

Question 5

How does SimCorner's service work?

Accepted Answer

Order your travel eSIM online and let us know your travel date. A day before our chose Activation date, you will receive an email with the QR Code and instruction steps. The instruction steps will provide detailed step by step instructions with screenshots on how to install your prepaid travel eSIM.
	When you land at your travel destination, follow the steps noted in the email and your eSIM will be ready to use.

Question 6

How many days is this sim valid for?

Accepted Answer

The features on the sim are valid for 30 days from activation.

Question 7

I am travelling to multiple countries, what do I need to do to use the sim as I move from one country to another?

Accepted Answer

If you are travelling to different countries that are noted on the "Countries Coverage" section, then all you need to do is restart your phone as you move from one country to another. The sim will automatically connect to a local carrier.

Should you run into any issues, with network connections as you move from one country to another we encourage you to contact us immediately at support@simcorner.com

Question 8

I am travelling with my friends and family, how do I contact them?

Accepted Answer

If your friends and family have have purchase the same sim option then you will be able to call them directly. However, if your friends and family are using their home phone service, then you will need to connect them via data based apps such as Whatsapp, Viber, Skype, Messenger, etc .

Question 9

If I buy two eSIM (one for myself and my partner) can we contact each other?

Accepted Answer

Yes you are able to call and text your partner if you both purchase a eSIM.

Question 10

What do I need to do before I depart?

Accepted Answer

Make sure that your device is eSIM compatibility. See our full list of compatible devices. Ensure that you have access to the eSIM email we have provided. You may wish to print this email out so you have a hard-copy of the eSIM. Please note that your 30 days of service will commence on the activation date noted on your order.

Question 11

What happens if I am travelling for longer than 30 Days?

Accepted Answer

This sim cannot be recharged. If you are travelling for longer than 30 days, please purchase multiple eSIMs accordingly. For example, if you are travelling for 45 days then purchase 2 of these sims and swap them over at the end of the 30 day period.

Question 12

What happens if I have trouble with the SIM?

Accepted Answer

Should you run into any issues with the eSIM whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;


	Your order number or the name that the order is under
	Which country you are in currently and whether the eSIM connects to any network, if so, which network?
	Did you receive any SMS after you installed the eSIM. If so, please send us a screenshot of that message.
	Message us screenshots of any error message you are getting.
	What phone model you are using?
	Any other information about the issue, which will assist us in helping you resolve the issue.

Question 13

What if I have trouble using my data?

Accepted Answer

Should you run into any issues with the sim whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;


	Your order number or the name that the order is under along with the SIM number and phone number.
	Which country you are in currently and whether the sim connects to any network, if so, which network?
	Did you receive any SMS after you inserted the sim? If so, please send us a screenshot of that message.
	Message us screenshots of any error message you are getting.
	What phone model you are using?
	Any other information about the issue, which will assist us in helping you resolve the issue.

Question 14

What is your refund policy?

Accepted Answer

We have a 100% Money Back Guarantee policy, which means that if you have a bad experience with one of our eSIM and receive no value from it, we will provide you a refund. However, you MUST contact us whilst you are having the issue, so our team can assist you in resolving your problems. Please do this when you are in WiFi (generally at the airport when you land if not working to begin with) or e-mail us from your accommodations (WiFi) or cafe etc.

If you only decide to contact us after you return to let us know the sim didn't work then we can't look to provide a refund as we won't be able to see exactly what the issue was and why it didn't work.

Should you run into any issues whilst using the SIM, please immediately contact us at support@simcorner.com Should our team be unable to assist you in resolving your issue, then we will provide you a refund on your purchase.

Question 15

What settings do I need to change/update to use this Europe Travel eSIM?

Accepted Answer

Once the eSIM is loaded, you simply need to have both MOBILE DATA and DATA ROAMING functions ENABLED/TURNED ON in your phone to use the service.

Question 16

What will my phone number be?

Accepted Answer

Your phone number is noted In the email with the instructions. It will begin with 07 or +44 7.

The eSIM card is a UK based eSIM, hence it will have a UK phone number.

If anyone outside of the UK is to call you on this number they will need to dial the UK country code which is +44 followed by your assigned UK number without the leading zero (i.e. +44 7xxxxxxxxx). You are not charged for incoming calls.

For example, if the phone number is 07307452691, they would need to dial +447307452691. (To get the + on a mobile phone, press and hold 0 until it turns into a +)

Question 17

Which carrier(s) does this sim connect to?

Accepted Answer

The eSIM connects to different networks in different countries.

Question 18

Who is SimCorner?

Accepted Answer

SimCorner is your trusted global provider of travel eSIM and SIM cards. We offer affordable, hassle-free plans with options for data-only or data with calls and SMS, covering 200+ destinations. Order our prepaid SIM cards online for fast delivery to your doorstep, or choose an eSIM for instant purchase and easy activation. With our unmatched coverage and award-winning customer support, you can explore the world with confidence wherever your travels take you.

Question 19

Will I be able to access adult content?

Accepted Answer

Adult content and apps that ThreeUK have deemed as adult content is blocked on this sim.

Question 20

Will I still have access to all my apps, messages, contacts and e-mails?

Accepted Answer

Yes, you will have access to all your apps, messages, contacts and emails whilst using this sim. Nothing on your phone is deleted or changed and you can continue to use your phone as per normal. The only change with using this sim is that you will have a new phone number.