Question 1

Can I hotspot/tether from your device?

Accepted Answer

Yes, you are able to hotspot/tether from your iPad/tablet to another phone or device.

Question 2

How do I make calls and send SMS?

Accepted Answer

This sim card is a Data-ONLY sim, hence, the sim card does not allow you to make direct calls and send SMS. However, you are still able to make calls and send messages via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

You are also able to add credit to your Viber or Skype account, which will allow you to make local and international phone calls directly to landlines and mobiles.

Question 3

How do I recharge this sim card?

Accepted Answer

The USA SIM Card plan will last only 30 Days from arrival/activation date and cannot be recharged. If you are travelling for more than 30 days, please purchase multiple sim cards and provide different arrival dates for each sim. For example, if you are travelling from 01 April to 30 May, please put the arrival date for one sim as 01 April and the second sim as 01 May.

Question 4

How do my family and friends call and message me?

Accepted Answer

You can stay in touch with your family and friends by sending them messages and calling them via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

You are also able to add credit to your Viber or Skype account, which will allow you to make local and international phone calls directly to landlines and mobiles.

Question 5

How does SimCorner's service work?

Accepted Answer

1) Order your USA eSIM from SimCorner

2)Once you have processed your order, you will receive an email with the instruction steps to register and confirm your activation date and phones EID (the SIM card ID for your specific phone model). The EID is used to send the eSIM plan directly to your phone at the activation date and a requirement by AT&T The instruction steps will also provide detailed step by step instructions with screenshots on how to install your prepaid travel eSIM.

 

**If you do not receive the email with the instructions, please check your Spam folder and whitelist our domain( simcorner.com ) and also support@simcorner.com from your email program you are using, as it may be wrongly flagged as Spam. Please then contact us at support@simcorner.com and we can send this instructions to you again manually.**

 

***Should you require your plan urgently, please contact us at support@simcorner.com and we can organise for a speedier delivery.***

3) On the day of your chosen Activation date, you will need to go to your phones eSIM setting where you will be notified of a pending eSIM plan. You can then follow the steps to have it connected as the primary connection and start using the eSIM Plan.

Question 6

How many days is this sim card valid for?

Accepted Answer

The features on the sim card are valid for 30 days of service from activation.

Question 7

I am travelling with my friends and family, how do I contact them?

Accepted Answer

You are able to remain in touch with your friends and family via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype etc.

Question 8

If I buy two sim cards (one for myself and my partner) can we contact each other?

Accepted Answer

Yes, if you purchase 2 sim cards then you will be able to contact each other via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype etc.

Question 9

What do I need to do before I depart?

Accepted Answer

Make sure that your device is unlocked before you depart for your trip.

Please note: Being on a post-paid plan or contract with your local carrier doesn't mean your phone is locked. If you are unsure, please check with your current service provider.

Question 10

What happens if I am travelling for longer than 30 Days?

Accepted Answer

This sim cannot be recharged, if you are travelling for longer than 30 days, we advise that you purchase additional sim cards based on the duration of your travel and place the activation date approximately 30 days apart for each sim and swap the sim over at the end of 30 days.

For example, if you are travelling for 56 days and are departing on the 1st of September, then you should select 2 for the quantity (qty) and add them to the cart. Then in the cart page enter the activation date for the first sim as 1st September and then press the "+" to enter the activation date for second sim as 30th September. Whilst on your travel, insert the first sim card to get connected and after 30 days all you need to do is swap the sims over to remain connected throughout your trip.

Question 11

What happens if I have trouble with the sim card?

Accepted Answer

Should you run into any issues with the sim card whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;


	Your order number or the name that the order is under along with the sim card number.
	Which country you are in currently and whether the sim card connects to any network, if so, which network?
	Did you receive any SMS after you inserted the sim card? If so, please send us a screenshot of that message.
	Message us screenshots of any error message you are getting.
	What phone model you are using?
	Any other information about the issue, which will assist us in helping you resolve the issue.

Question 12

What if I have trouble using my data?

Accepted Answer

Should you run into any issues with the sim card whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;


	Your order number or the name that the order is under along with the sim card number and phone number.
	Which country you are in currently and whether the sim card connects to any network, if so, which network?
	Message us screenshots of any error message you are getting.
	What device model you are using?
	Any other information about the issue, which will assist us in helping you resolve the issue.

Question 13

What is the data APN settings for this sim card?

Accepted Answer

The mobile data APN settings should automatically update when you insert the sim card in you phone. If it does not, you need to update the settings so it states the following;


	
		
			
			Data settings  
			
			
			 
			
		
		
			
			Name 
			
			
			ATT Broadband 
			
		
		
			
			APN 
			
			
			Broadband  
			
		
		
			
			MCC  
			
			
			310  
			
		
		
			
			MNC 
			
			
			410 
			
		
		
			
			Authentication type  
			
			
			None  
			
		
		
			
			APN type 
			
			
			default,mms,supl,hipri,fota
			
		
		
			
			APN protocol  
			
			
			Enabled 
			
		
		
			
			Bearer
			
			
			Unspecified

Question 14

What is your refund policy?

Accepted Answer

We have a 100% Money Back Guarantee policy, which means that if you have a bad experience with one of our sim card and receive no value from it, we will provide you a refund. However, you MUST contact us whilst you are having the issue, so our team can assist you in resolving your problems. Please do this when you are in WiFi (generally at the airport when you land if not working to begin with) or e-mail us from your accommodations (WiFi) or cafe etc.

If you only decide to contact us after you return to let us know the sim didn't work then we can't look to provide a refund as we won't be able to see exactly what the issue was and why it didn't work.

Should you run into any issues whilst using the sim card, please immediately contact us at support@simcorner.com Should our team be unable to assist you in resolving your issue, then we will provide you a refund on your purchase.

Question 15

What settings do I need to change/update to use this sim card?

Accepted Answer

You simply need to have both MOBILE DATA functions ENABLED/TURNED ON in your device to use the service. The sim card will be active from the activation date you have provided. It is on this date that your 30 days of service will automatically commence.

Question 16

What will my phone number be?

Accepted Answer

This sim card is a Data-ONLY eSIM hence it doesn't come with a phone number. The sim card does not allow you to make direct calls or send direct SMS. However, you are still able to make calls and send messages via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

However, you are also able to add credit to your Viber or Skype account, which will allow you to make local and international phone calls directly to landlines and mobiles.

Question 17

Which carrier(s) does this sim card connect to?

Accepted Answer

The sim card will connect to the AT&T network in USA (including Hawaii).

Question 18

Which country(ies) does this sim card work in?

Accepted Answer

Coverage map: USA and Hawaii.

When the AT&T coverage map states that the coverage is by a partner network in the USA, this means that you will not be able to use your data in these areas.

Question 19

Who is SimCorner?

Accepted Answer

SimCorner is your trusted global provider of travel eSIM and SIM cards. We offer affordable, hassle-free plans with options for data-only or data with calls and SMS, covering 200+ destinations. Order our prepaid SIM cards online for fast delivery to your doorstep, or choose an eSIM for instant purchase and easy activation. With our unmatched coverage and award-winning customer support, you can explore the world with confidence wherever your travels take you.

Question 20

Will I still have access to all my apps, messages, contacts and e-mails?

Accepted Answer

Yes, you will have access to all your apps, messages, contacts and emails whilst using this sim card. Nothing on your phone is deleted or changed and you can continue to use your phone as per normal. The only change with using this sim card is that you will have a new phone number.