Question 1

Can I hotspot/tether from your phone?

Accepted Answer

Yes, you are able to hotspot/tether from your phone to another phone or device.

Question 2

How do I activate the New Zealand SIM card?

Accepted Answer

To activate, simply insert the New Zealand sim into your phone and dial 777 and press call. When you call 777 you will hear an automated voice message confirming the activation of your sim. Sim will self activate within a few seconds. It is at this point that your 60 days of service will commence.

*To use in an iPad or other data only devices, you must activate as per above first.

Question 3

How do I check my Data Balance/Allowances?

Accepted Answer

Dial 777 then press Call and follow the prompt to hear your outstanding balance/allowance.

Alternatively, you can download the My One NZ app which will detail your balance/allowance.

Question 4

How do I make calls and send SMS?

Accepted Answer

Within NZ

You simply just need to dial the NZ phone number you want to call.

Overseas

New Zealand SIM includes 200 standard minutes and SMS to Australia, Canada, China, France, Germany, Hong Kong, India, Indonesia, Ireland, Japan, Malaysia, Singapore, South Africa, South Korea, UK and USA. If you wish to call an international phone number you need to include the country's calling.

For example if you are calling a phone number in Australia, you need to dial +61 prior to the phone number. So if the phone number is 0431 123 456 then you would need to dial +61 431 123 456

If you are wanting to call a country outside of the countries noted above, then you should use you can stay in touch with your family and friends by sending them messages and calling them via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

Question 5

How do my family and friends call and message me?

Accepted Answer

Within NZ

If someone from within NZ wishes to call you from their NZ phone number they would just need to call you on the phone number that is provided on the back of the sim card packaging.

Overseas

If someone from outside of NZ wishes to call they would need to drop the leading 0 and add the NZ calling code of +64

For example, if the phone number noted on the pack is 021 2315130, then they would need to dial +64 21 2315130.

Social App

You can stay in touch with your family and friends by sending them messages and calling them via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

Question 6

How does SimCorner's service work?

Accepted Answer

Order your travel SIM online and select the delivery method that best suits your travel date. SimCorner delivers to many countries across the world and has dispatch locations in Australia, Canada, New Zealand and United Kingdom.
	Receive your SIM in the mail prior to departing for your trip.
	Insert your New Zealand SIM Card in your phone as soon as you land and stay connected.

Question 7

How many days is this sim card valid for?

Accepted Answer

The features on the sim card are valid for 60 days of service from activation.

Question 8

I am travelling to multiple countries, what do I need to do to use the NZ sim card as I move from one country to another?

Accepted Answer

This SIM card can only be used in New Zealand.

Question 9

I am travelling with my friends and family, how do I contact them?

Accepted Answer

If your friends and family have have purchase the same sim card then you will be able to call them and text them directly. However, if your friends and family are using their roaming services from back home, you will be able to text them but not call. You would need to call them via data based apps such as Whatsapp, Viber, Skype, Messenger, etc .

Question 10

If I buy two New Zealand Travel SIM cards (one for myself and my partner) can we contact each other?

Accepted Answer

Yes you are able to call and text your partner if you both purchase a New Zealand Travel SIM.

Question 11

Is my device compatible to use this NZ SIM card?

Accepted Answer

As long as your device is unlocked, this NZ SIM Card will be compatible to use. If you are unsure, please check with your current service provider.

Question 12

What do I need to do before I depart?

Accepted Answer

Make sure that your device is unlocked before you depart for your trip.

Please note: Being on a post-paid plan or contract with your local carrier doesn't mean your phone is locked. If you are unsure, please check with your current service provider.

Question 13

What happens if I am travelling for longer than 60 Days?

Accepted Answer

If you are travelling for longer than 60 days, please purchase multiple sims accordingly. For example, if you are travelling for 80 days then purchase 2 of these sims and swap them over at the end of the 60 day period. (Please note: each sim will have a different phone number).

Question 14

What happens if I have trouble with the sim?

Accepted Answer

Should you run into any issues with the sim whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;


	Your order number or the name that the order is under along with the sim number.
	Which country you are in currently and whether the sim connects to any network, if so, which network?
	Did you receive any SMS after you inserted the sim? If so, please send us a screenshot of that message.
	Message us screenshots of any error message you are getting.
	What phone model you are using?
	Any other information about the issue, which will assist us in helping you resolve the issue.

Question 15

What if I have trouble using my data?

Accepted Answer

Should you run into any issues with the sim whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;


	Your order number or the name that the order is under along with the sim number.
	Which country you are in currently and whether the sim connects to any network, if so, which network?
	Did you receive any SMS after you inserted the sim? If so, please send us a screenshot of that message.
	Message us screenshots of any error message you are getting.
	What phone model you are using?
	Any other information about the issue, which will assist us in helping you resolve the issue.

Question 16

What is included in this New Zealand SIM Card?

Accepted Answer

10GB Data
	Unlimited Minutes and SMS to standard NZ Mobiles and Landlines. MMS/PXT and Voicemail not included.
	200 standard International Minutes and SMS to Australia, Canada, China, France, Germany, Hong Kong, India, Indonesia, Ireland, Japan, Malaysia, Netherlands, Singapore, South Africa, South Korea, Taiwan, Thailand, UK and USA. MMS/PXT not included

Question 17

What is the data APN settings for this NZ SIM?

Accepted Answer

The mobile data APN settings should automatically update when you insert the NZ sim in you phone. If it does not, you need to update the settings so it states the following;

APN Name: vodafone

APN: vodafone

Details about APN settings and other important information will be noted on the instruction sheet that will come accompanied with the NZ sim card.

Question 18

What is your refund policy?

Accepted Answer

We have a 100% Money Back Guarantee policy, which means that if you have a bad experience with one of our sim and receive no value from it, we will provide you a refund. However, you MUST contact us whilst you are having the issue, so our team can assist you in resolving your problems. Please do this when you are in WiFi (generally at the airport when you land if not working to begin with) or e-mail us from your accommodations (WiFi) or cafe etc.

If you only decide to contact us after you return to let us know the sim didn't work then we can't look to provide a refund as we won't be able to see exactly what the issue was and why it didn't work.

Should you run into any issues whilst using the sim, please immediately contact us at support@simcorner.com Should our team be unable to assist you in resolving your issue, then we will provide you a refund on your purchase.

Question 19

What settings do I need to change/update to use this SIM?

Accepted Answer

You do not need to change/update any settings in your phone. You simply just need to insert the New Zealand sim in your phone and dial 777, the voice prompts will then confirm that you sim is activated and ready to use.

Question 20

What size sim will I receive?

Accepted Answer

You will receive a 3-in-1 NZ sim card; which includes all sizes (Standard, Micro and Nano). This NZ sim will fit in any phone. You simply need to just pop out the New Zealand sim card size that fits your phone.

Question 21

What will my phone number be?

Accepted Answer

Your NZ phone number can be found on the back of the sim packaging. The phone number starts with 02.

Should anyone outside of NZ want to call you on your NZ number, they would need to drop the leading 0 and add the New Zealand country code +64 in front of the phone number,

For example, if the phone number noted on the pack is 021 2315130, they would need to dial +64 21 2315130

Question 22

Which country(ies) does this SIM work in?

Accepted Answer

New Zealand

Question 23

Who is SimCorner?

Accepted Answer

SimCorner is your trusted global provider of travel eSIM and SIM cards. We offer affordable, hassle-free plans with options for data-only or data with calls and SMS, covering 200+ destinations. Order our prepaid SIM cards online for fast delivery to your doorstep, or choose an eSIM for instant purchase and easy activation. With our unmatched coverage and award-winning customer support, you can explore the world with confidence wherever your travels take you.

Question 24

Will I still have access to all my apps, messages, contacts and e-mails?

Accepted Answer

Yes, you will have access to all your apps, messages, contacts and emails whilst using this New Zealand sim card. Nothing on your phone is deleted or changed and you can continue to use your phone as per normal. The only change with using this sim is that you will have a new phone number.