What if I have connection issues?
Contact our 24/7 support. Most problems are solved by:
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Checking APN settings
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Enabling data roaming
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Restarting your phone
Should I buy before my trip or after arrival?
Buy before to save time! We ship worldwide, or you can collect at Hong Kong Airport for immediate use upon landing.
Can I extend or top up my SIM?
Yes! You can usually add credit at convenience stores or online. Some plans allow automatic renewals for longer stays.
How long is the SIM valid?
Most plans last 7-30 days. Choose based on your trip length—we clearly list expiration dates for each option.
Is there unlimited data available?
Yes! We offer unlimited data plans (typically speed-limited after certain usage). Perfect for heavy users who want peace of mind.
How much data do I need for a week in Hong Kong?
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Light users (maps/messaging): 1-3GB
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Regular browsing/social media: 3-5GB
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Streaming/video calls: 5GB+
Can I use this SIM for calls and texts?
Yes! Most plans include local calls/texts. For international calls, check your package details or use data-based apps like WhatsApp.
Which Hong Kong network does this SIM use?
Our SIMs use major carriers like CSL or 3HK, offering fast 4G/5G coverage across Hong Kong Island, Kowloon, and the New Territories—even on outlying islands.
Will my phone work with a Hong Kong SIM?
If your phone is unlocked and supports Asian network bands (most modern smartphones do), it will work. Check with your carrier before traveling.