Question 1

Can I hotspot/tether from your phone?

Accepted Answer

Yes, you are able to hotspot/tether from your phone to another phone or device whilst in the EU.

Question 2

How do I activate this sim card?

Accepted Answer

***Please note: As of 1st of November, the activation step for this sim card has changed. When you receive your Sim Pack/s in the mail, please follow the steps below to confirm your Activation date. Details will also be noted on the front of the Sim Pack. If you have any queries please contact us at support@simcorner.com ***

 

As soon as you receive you order, you must register your travel/activation date via the following link; https://simcorner.com/pages/registersim. The sim card will automatically activate based on the Activation Date that you provide. It is from this date that your 30 days of service will commence. It can take up to 24 hours for your activation date to be registered into the system, hence, we encourage that you complete this form as soon as possible.

Should you wish to change the activation date after you have purchased, please contact us at support@simcorner.com at least 3 days prior to the noted activation date. Whilst using the sim card you will need to have both MOBILE DATA and DATA ROAMING functions ENABLED/TURNED ON in your phone.

 

Going for longer than 30 Days?

This sim cannot be recharged, if you are travelling for longer than 30 days, we advise that you purchase additional sim cards based on the duration of your travel and place the activation date approximately 30 days apart for each sim and swap the sim over at the end of 30 days.

For example, if you are travelling for 56 days and are departing on the 1st of September, then you should select 2 for the quantity (qty) and add them to the cart. Then in the cart page enter the activation date for the first sim as 1st September and then press the "+" to enter the activation date for second sim as 30th September. Whilst on your travel, insert the first sim card to get connected and after 30 days all you need to do is swap the sims over to remain connected throughout your trip. (Please note: each sim card will have a different phone number).

When buying 2 or more of the same SIM, you can checkout with the code: MULTISIM5 for 5% off your order!**

Question 3

How do I check my Data Balance/Allowances?

Accepted Answer

You can call 333 from this sim at anytime and follow the prompts to check your "remaining allowances". Or if 333 does not work, you can dial +44 7782 333 333 as an alternative.

Question 4

How do I make calls and send SMS?

Accepted Answer

Who can I call call and SMS?

The Unlimited minutes and SMS can be used to make local calls to standard landlines and mobiles and SMS within all the EU countries listed in the "Countries Coverage" section.  

For example, if you are in Spain you can call Spanish phone numbers. If you are in Italy you can call Italian phone numbers,etc.

You can also use the Unlimited minutes and SMS to make calls and send SMS between the EU countries listed except for the UK. For example, you can call a German phone number from France, you can call a Greek phone number from Romania etc. However, if you are in the UK you cannot make any international calls from the Unlimited minutes or send international SMS. Although, you can still call and SMS TO standard UK phone numbers from the listed countries. For example, if you are in Germany or France you can still call UK based phone numbers. Please see below for more on calling within the UK.

How can I call and SMS within EU?

You need to include the country calling code prior to the phone number and drop the leading 0 if you wish to call or SMS. For example if you wish to call a number in Spain whose phone number is 08123456123 you would need to dial +348123456123.

To get a full list of international calling codes, click HERE

Calling within the UK?

Whilst in the UK, the included Unlimited minutes and SMS can only be made to standard UK landline numbers (for the UK starting 01, 02, 03) and mobiles within the UK. Calls to other numbers including Premium rate, Business rate numbers and non-UK numbers are not included. 

How can I call and SMS outside of the EU?

If you wish to call any other international countries outside the EU such as Australia, Canada, Germany, New Zealand, UK, USA etc, you will need to use data based apps such as Whatsapp, Viber, Skype, Messenger, etc . You are also able to add credit to your Viber or Skype account, which will allow you to make Local and International phone calls directly to landlines and mobiles at the apps rates.

Question 5

How do I recharge this sim card?

Accepted Answer

This sim cannot be recharged, if you are travelling for longer than 30 days, we advise that you purchase additional sim cards based on the duration of your travel. For example, if you are going for 50 days, then look to purchase 2 x 30 day sims to cover your duration.

If you need more than 30GB Data then please purchase multiple sim cards accordingly. For example, If you need 60GB of data within a 30 days period then please purchase 2 sims or if you think you need 90GB of data then please purchase 3 sims(however, each sim card will have a different phone number).

Question 6

How do my family and friends call and message me?

Accepted Answer

If someone wishes to call you on your UK number they would need to drop the leading 0 and add the UK calling code of +44 regardless of which country you are in.

For example, if the phone number noted on the pack is 07307452691, they would need to dial +447307452691. (To get the + on a mobile phone, press and hold 0 until it turns into a +)

Please Note: If someone from outside of the UK wishes to call or SMS you directly they would be charged at international rates to a UK number. Some of your family and friends may have international calling as part of their phone plans to UK numbers, but others may not be able to make direct international calls or sms.

We recommend that you stay in touch with your family and friends by sending them messages and calling them via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

Question 7

How does SimCorner's service work?

Accepted Answer

Order your travel SIM online and select the delivery method that best suits your travel date. SimCorner delivers to many countries across the world and has dispatch locations in USA, Australia, Canada, New Zealand Netherlands and United Kingdom.
	Receive your SIM in the mail prior to departing for your trip.
	Register your Travel/Activation date via the following link; https://simcorner.com/pages/registersim
	Insert your SIM card in your phone as soon as you land and stay connected.

Question 8

How many days is this sim valid for?

Accepted Answer

The features on the sim are valid for 30 days from activation.

Question 9

I am travelling to multiple countries, what do I need to do to use the sim as I move from one country to another?

Accepted Answer

If you are travelling to different countries that are noted on the "Countries Coverage" section, then all you need to do is restart your phone as you move from one country to another. The sim will automatically connect to a local carrier.

Should you run into any issues, with network connections as you move from one country to another we encourage you to contact us immediately at support@simcorner.com

Question 10

I am travelling with my friends and family, how do I contact them?

Accepted Answer

If your friends and family have have purchase the same sim option then you will be able to call them directly. However, if your friends and family are using their home phone service, then you will need to connect them via data based apps such as Whatsapp, Viber, Skype, Messenger, etc .

Question 11

If I buy two sim cards (one for myself and my partner) can we contact each other?

Accepted Answer

Yes you are able to call and text your partner if you both purchase a sim card.

Question 12

Is my phone compatible to use with this travel sim card?

Accepted Answer

As long as your phone is unlocked, this sim will be compatible to use. If you are unsure if your phone is unlocked, please check with your current service provider.

Question 13

What do I need to do before I depart?

Accepted Answer

Make sure that your phone is unlocked before you depart for your trip.

Please note: Being on a post-paid plan or contract with your local carrier doesn't mean your phone is locked. If you are unsure, please check with your current service provider.

Question 14

What happens if I am travelling for longer than 30 Days?

Accepted Answer

This sim cannot be recharged, if you are travelling for longer than 30 days, we advise that you purchase additional sim cards based on the duration of your travel. For example, if you are going for 50 days, then look to purchase 2 x 30 day sims to cover your duration. However, please note you will have a different phone number for each sim.

For example, if you are travelling for 56 days and are departing on the 1st of September, then you should select 2 for the quantity (qty) and add them to the cart. Then in the cart page enter the activation date for the first sim as 1st September and then press the "+" to enter the activation date for second sim as 30th September. Whilst on your travel, insert the first sim card to get connected and after 30 days all you need to do is swap the sims over to remain connected throughout your trip. (Please note: each sim card will have a different phone number). As long as you are aware your 30 days will begin from the activation date you provide for each sim, it's up to you what date you provide for each sim ensuring it covers you for your duration. It's fine to have services overlap.

Question 15

What happens if I have trouble with the SIM?

Accepted Answer

Should you run into any issues with the sim whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;


	Your order number or the name that the order is under along with the SIM number and phone number.
	Which country you are in currently and whether the sim connects to any network, if so, which network?
	Did you receive any SMS after you inserted the sim? If so, please send us a screenshot of that message.
	Message us screenshots of any error message you are getting.
	What phone model you are using?
	Any other information about the issue, which will assist us in helping you resolve the issue.

Question 16

What if I have trouble using my data?

Accepted Answer

Should you run into any issues with the sim whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;


	Your order number or the name that the order is under along with the SIM number and phone number.
	Which country you are in currently and whether the sim connects to any network, if so, which network?
	Did you receive any SMS after you inserted the sim? If so, please send us a screenshot of that message.
	Message us screenshots of any error message you are getting.
	What phone model you are using?
	Any other information about the issue, which will assist us in helping you resolve the issue.

Question 17

What is the data APN settings for this sim card?

Accepted Answer

The mobile data APN settings should automatically update when you insert the sim in you phone. If it does not, you need to update the settings so it states the following;

APN Name: internet

APN: three.co.uk

None of the other mobile data APN fields, need to be changed or adjusted, only the above.

Details about APN settings and other important information will be noted on the instruction sheet that will come accompanied with the sim.

Question 18

What is your refund policy?

Accepted Answer

We have a 100% Money Back Guarantee policy, which means that if you have a bad experience with one of our sim card and receive no value from it, we will provide you a refund. However, you MUST contact us whilst you are having the issue, so our team can assist you in resolving your problems. Please do this when you are in WiFi (generally at the airport when you land if not working to begin with) or e-mail us from your accommodations (WiFi) or cafe etc.

If you only decide to contact us after you return to let us know the sim didn't work then we can't look to provide a refund as we won't be able to see exactly what the issue was and why it didn't work.

Should you run into any issues whilst using the SIM, please immediately contact us at support@simcorner.com Should our team be unable to assist you in resolving your issue, then we will provide you a refund on your purchase.

Question 19

What settings do I need to change/update to use this sim card?

Accepted Answer

You simply need to have both MOBILE DATA and DATA ROAMING functions ENABLED/TURNED ON in your phone to use the service. As mentioned previously, the 30 days of service itself commences as soon as you decide to insert the sim in your phone and turn your phone.

Question 20

What size sim will I receive?

Accepted Answer

You will receive a 3-in-1 sim; which includes all sizes (Standard, Micro and Nano). This travel SIM card will fit in any phone. You simply need to just pop out the travel sim card size that fits your phone.

Question 21

What will my phone number be?

Accepted Answer

To find out your phone number simply insert the sim in your phone at any time and you will receive a text message with your phone number which will begin with 07. It's fine to do this prior to the activation date you have submitted to us.

The sim card is a UK based sim card, hence it will have a UK phone number.

If anyone outside of the UK is to call you on this number they will need to dial the UK country code which is +44 followed by your assigned UK number without the leading zero (i.e. +44 7xxxxxxxxx). You are not charged for incoming calls.

For example, if the phone number is 07307452691, they would need to dial +447307452691. (To get the + on a mobile phone, press and hold 0 until it turns into a +)

Question 22

Which carrier(s) does this sim connect to?

Accepted Answer

The sim connects to different networks in different countries.

Question 23

Who is SimCorner?

Accepted Answer

SimCorner is your trusted global provider of travel eSIM and SIM cards. We offer affordable, hassle-free plans with options for data-only or data with calls and SMS, covering 200+ destinations. Order our prepaid SIM cards online for fast delivery to your doorstep, or choose an eSIM for instant purchase and easy activation. With our unmatched coverage and award-winning customer support, you can explore the world with confidence wherever your travels take you.

Question 24

Will I be able to access adult content?

Accepted Answer

Adult content and apps that ThreeUK have deemed as adult content is blocked on this sim.

Question 25

Will I still have access to all my apps, messages, contacts and e-mails?

Accepted Answer

Yes, you will have access to all your apps, messages, contacts and emails whilst using this sim. Nothing on your phone is deleted or changed and you can continue to use your phone as per normal. The only change with using this sim is that you will have a new phone number.

UK & Europe SIM Card