eSIM
SIM Card
eSIM Activation & Setup Instructions

✅ Receiving Your eSIM

We offer several eSIM bundles, each with its own activation method. Check the “eSIM Activation” tab on the product page for exact details.

For most bundles, you’ll receive your eSIM and setup instructions by email within 5–10 minutes of purchase; otherwise, they’ll arrive one day before your chosen activation date. T-Mobile and AT&T eSIMs are delivered straight to your phone’s settings when they’re ready to install. In every case, you’ll also receive an email with step-by-step setup guidance and screenshots to make installation easy.

⚠️ Didn’t receive the email?

📍 Activating Your eSIM

  1. Upon Arrival – Open our email and follow the detailed installation guide to activate your eSIM. Your service begins when your eSIM connects to a network in a supported country.
  2. Avoid Roaming Charges – We recommend turning off or removing your local SIM to prevent accidental charges.
  3. Enable Connectivity – Turn on Mobile Data and Data Roaming for your eSIM to start using your data.
  4. End of Trip – Once your service expires, simply delete the eSIM profile from your device.

 

Physical SIM Card Orders

When you place an order for a Physical SIM, we prepare and ship it within 24 hours, if we have sim cards that cover you travel date. Items are normally processed either the same day or by the next business day (Monday to Friday). Saturday, Sunday and holiday orders will be processed on the next business day.

You will receive an email confirmation with the tracking information once it has been packed ready for dispatch. We only dispatch Monday-Friday. Saturday, Sunday and holiday orders will be dispatched on the next business day.

Transit Time: Below are the transit times for different shipping options. Transit time is the time between leaving our warehouse and delivery to you. Transit time is calculated in Business Days (Monday-Friday).

Shipping prices noted below are per cart not per product. So you can add multiple sim cards or accessories in one cart and pay one shipping cost

Shipping within Australia

All packed orders are dispatched from Melbourne using Australia Post. Orders are dispatched before 10:30am and 2:00pm AEDT Monday - Friday. If you require a sim urgently, we recommend placing the order with express shipping.

Shipping Options* VIC/ NSW/ TAS SA / QLD  WA
Standard Shipping - Free
(No Tracking)
6-9 Business Days 6-9 Business Days 6-9 Business Days
Australia Post Domestic - $3
(Tracking Included)
5-7 Business Days 5-7 Business Days 5-7 Business Days
Express Shipping** - $7
(Tracking Included)
2-3 Business Days 3-4 Business Days 3-4 Business Days

Only applies to addresses in a Metro area. Rural areas may take longer.
*Refers to small quantity of Sim card purchases only. Free shipping is not applicable for travel accessories such as Travel adapters and Power Banks, Notebooks etc or purchases of multiple Sim cards which have a larger dimension SIM pack.

Larger quantity orders:
Shipping Options AUSTRALIA METRO AREA***
Standard Shipping - $5
(Tracking Included)
5-7 Business Days
Express Shipping - $10
(Tracking Included)
1-3 Business Days

***Only applies to addresses in a Metro area. Rural areas may take longer.

Shipping on Masks:

Shipping prices noted below are for small quantity, per cart not per product. Multiple face masks or other products in one cart may vary shipping cost.

Shipping Options* VIC/ NSW/ TAS SA / QLD WA
Standard Shipping - $3.00
(Tracking Included)
5-7 Business Days 5-7 Business Days 5-7 Business Days
Express Shipping** - $6.10
(Tracking Included)
2-3 Business Days 2-4 Business Days 2-4 Business Days
For Quantity 4 or more
Australia Post Express - Free
(Tracking Included)
2-3 Business Days 2-4 Business Days 2-4 Business Days
How do I track my order?

You will receive a Shipment confirmation with the tracking number via email once your items have been dispatched. You can track it here - https://auspost.com.au/mypost/track/#/search. If you did not receive an email confirmation please contact us.

Shipping within New Zealand

Items are shipped from Auckland, New Zealand.

Shipping Options*

NEW ZEALAND METRO AREA**

Transit time (Once dispatched)

Free Shipping - NZ Post: Free

(Tracking Included)

***Residential addresses only, cannot deliver to Business addresses***

5-7 Business Days

Express Shipping - NZ Post**: $6.50 NZD

(Tracking Included)

***Includes delivery to both Residential and Business addresses***

2-4 Business Days

*Refers to small qty of Sim card purchases only. Free shipping is not applicable for travel accessories such as Travel adapters and Power Banks, Notebooks etc or purchases on multiple Sim cards.

**Only applies to addresses in a Metro area. Rural areas may take longer.

How do I track my Sim Card order?

You will receive a Shipment confirmation with the tracking number via email once your items have been dispatched. You can track it here - https://www.nzpost.co.nz/tools/tracking. If you did not receive an email confirmation please contact us.

How do I track my Travel Accessories order?

Transit Time: 3-5 Business Days once dispatched (Tracking Included) - $40 NZD

You will receive a Shipment confirmation with the tracking number via email once your items have been dispatched. If you did not receive an email confirmation please contact us.

Shipping within USA

Items are dispatched from California, Arizona, Georgia or Illinois, United States with Amazon fulfillment.

If you require a sim urgently, we recommend placing the order with express shipping.

Shipping Options*

USA METRO AREA**

Transit time (Once dispatched)

Free Shipping
(Tracking Included)
6-9 Business Days
Standard Shipping - $5.50 (usd)
(Tracking Included)
5-7 Business Days
Express Shipping - $9.95 (usd)
(Tracking Included)
2-4 Business Days

*Shipping rates relate to sim card purchases only.

**Only applies to addresses in a Metro area. Rural areas may take longer.

How do I track my Sim Card order?

If you have selected a shipping option with tracking included, you will receive a shipment confirmation with the tracking number via email once your items have been dispatched. If you did not receive an email confirmation please contact us.

Shipping within Canada

Items are shipped from Toronto, Canada.

Shipping Options*

Canada METRO AREA**

Transit time (Once dispatched)

Free Shipping - Free
(Tracking Included)
5-9 Business Days
CA Express Shipping:$8 CAD
(Tracking Included)
4-7 Business Days

*Shipping rates relate to sim card purchases only.

**Only applies to addresses in a Metro area. Rural areas may take longer.

How do I track my Sim Card order?

If you have selected a shipping option with tracking included, you will receive a shipment confirmation with the tracking number via email once your items have been dispatched. If you did not receive an email confirmation please contact us.

Shipping within UK

Items are shipped from London, United Kingdom.

Shipping Options*

UK METRO AREA**

Transit time (Once dispatched)

Standard Shipping - Free
(No-Tracking Included)
4-6 Business Days
Standard Shipping - £4.50 (gbp)
(Tracking Included)
3-4 Business Days
Express Shipping - £6.10 (gbp)
(Tracking Included)
2-3 Business Days

*Shipping rates relate to sim card purchases only.

**Only applies to addresses in a Metro area. Rural areas may take longer.

How do I track my Sim Card order?

If you have selected a shipping option with tracking included, you will receive a Shipment confirmation with the tracking number via email once your items have been dispatched. If you did not receive an email confirmation please contact us.

Shipping within the EU & Rest of the World
We do not currently ship physical SIMs to the EU or to countries not listed above. However, you can still purchase an eSIM, which will be delivered directly to your email or to your phone.

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