Refund Policy

 

Purchases from SimCorner Pty Ltd comes with a Money Back guarantee for any faulty Sim Card not suitable for use. You will be are entitled to a Full refund for the Sim cards and/or Accessory purchased that is deemed faulty under Australian Consumer Law.

Any correspondence relating to faulty Sim Cards and/or Related Services should first and foremost be directed to the following:

Email: support@simcorner.com

Attention: Refund for [Insert Order Number].

Body: Note when the purchase was made, What the issue you had, What handset you were using and which part of the country you were in when the service was faulty. You are responsible for the cost of returning your faulty Sim Card.

SimCorner Pty Ltd will not provide a refund if the sim Card is not functional due to the handset you are using is locked or incompatible with the provider. You acknowledge that your Sim Card is used to access various telecommunications networks around the world and that those telecommunications networks are provided by third parties not associated with SimCorner Pty Ltd.

SimCorner Pty Ltd makes every effort to ensure the telecommunications networks which Sim Cards are designed to connect with are available and functional. SimCorner Pty Ltd does not guarantee that any telecommunications network will be available at any given time or for any given duration.