Question 1

Can I hotspot/tether from your phone?

Accepted Answer

Yes, you are able to hotspot/tether from your phone to another phone or device.

Question 2

How do I check my Data Balance/Allowances?

Accepted Answer

You can keep track of your Data usage through your phone's data usage function (found in Settings).

Question 3

How do I make calls and send SMS?

Accepted Answer

You are not able to send SMS and make phones calls with this Europe eSIM. We recommend that you use database apps such as Whatsapp, Viber, Skype to send messages to friends and family.

Question 4

How do I recharge this eSIM?

Accepted Answer

This SIM can be recharged. If your trip lasts longer than your eSIM's usage period, you can top up directly through the SimCorner app, available on the Apple App Store and Google Play. Just search for "SimCorner" in either store, download the app, and recharge from the "My SIMs" section. Please remember to delete your first eSIM before scanning the second one.

Question 5

How do my family and friends call and message me?

Accepted Answer

You can stay in touch with your family and friends by sending them messages and calling them via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

You are also able to add credit to your Viber or Skype account, which will allow you to make local and international phone calls directly to landlines and mobiles.

Question 6

How does SimCorner's service work?

Accepted Answer

Order your travel eSIM online and let us know your travel date. The eSIM will be emailed to you within 5-10Minutes.
	When you land at your travel destination, follow the steps noted in the email and your eSIM will be ready to use.
	Your Days or service will commence.

Question 7

How many days is this eSIM valid for?

Accepted Answer

Depends on the eSIM purchased. Your days of service will start when the eSIM is connected to a network in Indonesia. This will be the day that your service commences.

Question 8

I am travelling with my friends and family, how do I contact them?

Accepted Answer

You can stay in touch with your family and friends by sending them messages and calling them via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

You are also able to add credit to your Viber or Skype account, which will allow you to make local and international phone calls directly to landlines and mobiles.

Question 9

What do I need to do before I depart?

Accepted Answer

Make sure that your device is eSIM compatibility. See our full list of compatible devices. Ensure that you have access to the eSIM email we have provided. You may wish to print this email out so you have a hard-copy of the eSIM. Please note that your Days of service will commence on the activation date noted on your order.

Question 10

What happens if I have trouble with the eSIM?

Accepted Answer

Should you run into any issues with the eSIM whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;


	Your order number or the name that the order is under
	Which country you are in currently and whether the eSIM connects to any network, if so, which network?
	Did you receive any SMS after you installed the eSIM. If so, please send us a screenshot of that message.
	Message us screenshots of any error message you are getting.
	What phone model you are using?
	Any other information about the issue, which will assist us in helping you resolve the issue.

Question 11

What is the data APN settings for this eSIM?

Accepted Answer

The mobile data APN settings should automatically update when you insert the sim card in you phone. If it does not, you need to update the settings so it states the following;

 

iPhone settings

▪ Go to Settings > General > Profile.

▪ Delete any/ all profiles you see that you are not using. Then follow the steps below. Even if you don't have this setting in your phone still proceed to the next step.

▪ From the main menu, Settings > General > Reset > Reset Network settings > Reset network settings

 

Alternatively, please try going to Settings > mobile> mobile data network> and fill in the APN Name and APN fields. (This setting may not be available in some iPhones)

▪ APN: bicsapn

▪ Username: not required (leave empty)

▪ Password: not require (leave empty

 

Android settings

▪ Check the Access Point Name (APN) settings. Steps may slightly vary to access this section with different phones:

Settings > Connections > Mobile Networks > Access Point Names

▪ The correct APN profile should be "Internet". Select this name and try connecting to the internet. If there are no APN settings there, add the APN manually and only fill out the following two fields:

▪ APN Name: SimCorner

▪ APN: bicsapn

▪ Do not fill out any other fields, but ensure you save this APN profile.

Question 12

What is your refund policy?

Accepted Answer

We have a 100% Money Back Guarantee policy, which means that if you have a bad experience with one of our sim card and receive no value from it, we will provide you a refund. However, you MUST contact us whilst you are having the issue, so our team can assist you in resolving your problems. Please do this when you are in WiFi (generally at the airport when you land if not working to begin with) or e-mail us from your accommodations (WiFi) or cafe etc.

If you only decide to contact us after you return to let us know the sim didn't work then we can't look to provide a refund as we won't be able to see exactly what the issue was and why it didn't work.

Should you run into any issues whilst using the sim card, please immediately contact us at support@simcorner.com Should our team be unable to assist you in resolving your issue, then we will provide you a refund on your purchase.

Question 13

What settings do I need to change/update to use this eSIM?

Accepted Answer

Once the eSIM is loaded, you simply need to have both MOBILE DATA and DATA ROAMING functions ENABLED/TURNED ON in your phone to use the service.

Question 14

What will my phone number be?

Accepted Answer

This is a data only eSIM. It does not come with a phone number.

Question 15

Which carrier(s) does this eSIM connect to?

Accepted Answer

This SIM can connect to different network partners in the country

Question 16

Who is SimCorner?

Accepted Answer

SimCorner is your trusted global provider of travel eSIM and SIM cards. We offer affordable, hassle-free plans with options for data-only or data with calls and SMS, covering 200+ destinations. Order our prepaid SIM cards online for fast delivery to your doorstep, or choose an eSIM for instant purchase and easy activation. With our unmatched coverage and award-winning customer support, you can explore the world with confidence wherever your travels take you.

Question 17

Will I still have access to all my apps, messages, contacts and e-mails?

Accepted Answer

Yes, you will have access to all your apps, messages, contacts and emails whilst using this esim card. Nothing on your phone is deleted or changed and you can continue to use your phone as per normal. The only change with using this esim card is that you will have a new phone number.