Question 1

How do I check my Data Balance/Allowances?

Accepted Answer

To check your data balance you have used, you simply need to dial #932#. A prompt will show how much data you have used so far.

If you receive any prompt/text messages noting that you have zero credit balance then you can ignore as it does not relate to your data balance.

Question 2

How do I make calls and send SMS?

Accepted Answer

Within USA

You simply just need to dial USA phone number you want to call or SMS.

Overseas

If you are wanting to call a country other than Canada, Mexico, USA, then you can stay in touch with your family and friends by sending them messages and calling them via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

Alternatively, if you have purchased the $15 International Talk and Text Feature add-on, please make sure to dial using the correct international dialling conventions including any area codes.

Question 3

How do I recharge this USA sim card?

Accepted Answer

This USA sim card plan will last 30 Days from activation. If you are staying longer than 30 days and wish to recharge the sim you can do this by either going into a T-Mobile store or calling T-Mobile customer service 611 from your mobile handset.

Alternatively, as another option if you are travelling for longer than 30 days, you can purchase an additional USA Travel Sim Card based on the duration of your travels. If you are travelling for 60 days you can purchase a second USA Travel Sim Card and then swap them over at the end of each 30 day period (however, each sim will have a different phone number). You will need to put the arrival date for the second USA sim card approximately 30 days after the original activation date. For example, if you are travelling from 1 March to 30 April, you will purchase 2 sim cards and have the arrival date for the first sim card noted as 1 March and the arrival date for the second sim card noted as 1 April.

When buying 2 or more of the same SIM, you can checkout with the code: MULTISIM5 for 5% off your order!

Question 4

How do my family and friends call and message me?

Accepted Answer

Within USA

If someone from within USA wishes to call you from their USA phone number they would just need to call you on your US phone number.

Overseas

If someone from outside of USA wishes to call they would need to add the USA calling code +1 prior to the phone number

For example, if your phone number is 720 462 4562, then they would need to dial +1 20 462 4562.

Social App

You can stay in touch with your family and friends by sending them messages and calling them via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

Question 5

How does SimCorner's service work?

Accepted Answer

Order your travel eSIM online and let us know your travel date.
	You will be emailed further instructions to you based on your activation date.
	When you land at your travel destination, follow the steps noted in the email and your eSIM will be ready to use.
	Your 30 days or service will commence.

Question 6

How many days is this USA eSIM valid for?

Accepted Answer

The features on the eSIM are valid for 30 days of service from activation date provided at the time of purchase.

Question 7

I am travelling with my friends and family, how do I contact them?

Accepted Answer

If your friends and family have have purchase the same usa sim then you will be able to call them and text them directly. However, if your friends and family are using their roaming services from back home, you will be able to text them but not call. You would need to call them via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

You are also able to add credit to your Viber or Skype account, which will allow you to make local and international phone calls directly to landlines and mobiles.

Question 8

If I buy two USA sim cards (one for myself and my partner) can we contact each other?

Accepted Answer

Yes you are able to call and text your travel partners if you both purchase a USA eSIM or USA SIM card.

Question 9

What do I need to do before I depart?

Accepted Answer

Make sure that your device has eSIM compatibility. See our full list of compatible devices. Ensure that you have access to the eSIM email we have provided.

Question 10

What happens if I am travelling for longer than 30 Days?

Accepted Answer

The plan will last 30 days from the activation date provided. If you are staying longer than 30 days and wish to recharge the sim you can do this by either going into an T-mobile store in the USA or calling T-Mobile customer service on 611 from your mobile handset. The recharge cost will be in USD and may/will vary from the cost you paid with us for the first month. They will also charge taxes based on the area you are in. If you don't need the same plan for the following month or only need a few more days of service, then just let T-Mobile know and they will provide you some prepaid plan options to change to.

Alternatively, you can look to purchase multiple sims to cover your duration if travelling for more than 30 days. For example, if you are travelling for 56 days and are departing on the 1st of September, then you should select '2' for the quantity (qty) and add them to the cart. Then in the cart page enter the activation date for the first sim as 1st September and then press the "+" to enter the activation date for second sim as 30th September (you can select whatever activation date you like or even have them overlap, just keep in mind that your 30 days will begin from that date). You can then use the two sims for 30 days from the dates you have provided.  (Please note: each sim card will have a different phone number).

As long as you are aware your 30 days will begin from the activation date you provide for each sim, it's up to you what date you provide ensuring it covers you for your duration. It's fine to have services overlap.

Question 11

What happens if I have trouble with the eSIM?

Accepted Answer

Should you run into any issues with the SIM whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;

Your order number or the name that the order is under along with the sim card number.
	Which country you are in currently and whether the sim connects to any network, if so, which network?
	Did you receive any SMS after you inserted the sim? If so, please send us a screenshot of that message.
	Message us screenshots of any error message you are getting.
	What phone model you are using?
	Any other information about the issue, which will assist us in helping you resolve the issue.

Question 12

What is the data APN settings for this USA sim?

Accepted Answer

The mobile data APN settings should automatically update when you insert the sim card in you phone. If it does not, you need to update the settings so it states the following;

iPhone

APN Name: T-mobile

APN: fast.tmobile.com

Username: (leave blank)

Password: (leave blank)

 

Android

Name: T-mobile

APN: fast.tmobile.com

Proxy: (Leave Blank)

Port: (Leave Blank)

Username: (Leave Blank)

Password: (Leave Blank)

Server: (Leave Blank)

MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc

MMS proxy: (Leave Blank)

MMS port:  (Leave Blank)

MMS protocol: WAP 2.0

MCC: 310

MNC: 260

Authentication type: (Leave Blank)

APN type: (Leave Blank)

Details about APN settings and other important information will be noted on the instruction sheet that will come accompanied with the sim card.

Question 13

What is your refund policy?

Accepted Answer

We have a 100% Money Back Guarantee policy, which means that if you have a bad experience with one of our SIM and receive no value from it, we will provide you a refund. However, you MUST contact us whilst you are having the issue, so our team can assist you in resolving your problems. Please do this when you are in WiFi (generally at the airport when you land if not working to begin with) or e-mail us from your accommodations (WiFi) or cafe etc.

If you only decide to contact us after you return to let us know the sim didn't work then we can't look to provide a refund as we won't be able to see exactly what the issue was and why it didn't work.

Should you run into any issues whilst using the sim, please immediately contact us at support@simcorner.com Should our team be unable to assist you in resolving your issue, then we will provide you a refund on your purchase.

Question 14

What settings do I need to change/update to use this USA sim card?

Accepted Answer

You simply need to have MOBILE DATA functions ENABLED/TURNED ON in your phone to use the service. The eSIM will be active from the activation date you have provided. It is on this date that your 30 days of service will automatically commence.

Question 15

What will my phone number be?

Accepted Answer

Your local USA phone number is only generated once the sim card is activated (based on the activation date that you note at the time of purchase). You 30 days of service will commence from this date. Upon arriving in the USA and after inserting the sim card in your mobile phone, you can go into your phone settings menu to view your USA phone number.You will also receive a text message from T-Mobile noting your local USA phone number.

Can I get my phone number earlier?

When a sim is activated we are able to retrieve the phone number from the system. As an option, if you are travelling for less than 30 days you can look at providing an earlier arrival date when purchasing the sim card, bearing in mind that your 30 days of service will still begin from that date. You can then e-mail us on the activation date you provided requesting your phone number which we can then forward to you.

Question 16

Which carrier(s) does this USA sim card connect to?

Accepted Answer

The sim card will connect to the T-Mobile network in USA (including  Hawaii).

Question 17

Which country(ies) does this sim work in?

Accepted Answer

Coverage: USA, Hawaii

When the T-Mobile coverage map states that the coverage is by a partner network in the USA, this means that you will only be able to make local calls and send local text. You will not be able to use your data and international calling in these areas. For example, T-Mobile only has a partner network when in Alaska, so you will only be limited to local calls and text within USA.

Question 18

Who is SimCorner?

Accepted Answer

SimCorner is your trusted global provider of travel eSIM and SIM cards. We offer affordable, hassle-free plans with options for data-only or data with calls and SMS, covering 200+ destinations. Order our prepaid SIM cards online for fast delivery to your doorstep, or choose an eSIM for instant purchase and easy activation. With our unmatched coverage and award-winning customer support, you can explore the world with confidence wherever your travels take you.

Question 19

Will I still have access to all my apps, messages, contacts and e-mails?

Accepted Answer

Yes, you will have access to all your apps, messages, contacts and emails whilst using this USA travel sim card. Nothing on your phone is deleted or changed and you can continue to use your phone as per normal. The only change with using this USA sim is that you will have a new phone number.