Who is SimCorner?
SimCorner is an Australian multinational company that provides international travel sim cards and travel products. Founded in 2012, SimCorner has partnered with some of the world's largest mobile telecommunication providers and travel product companies to take the hassle out of international travel. SimCorner has steadily grown globally and now has dispatch locations in Australia, New Zealand, Canada and UK. Forgot the frustrations of sourcing a prepaid sim card on your holiday and save time by buying online. Choose sim cards that meet your travel needs and say goodbye to international roaming charges forever.
How does SimCorner's service work?
- Order your travel SIM online and select the delivery method that best suits your travel date. SimCorner delivers to many countries across the world and has dispatch locations in Australia, Canada, New Zealand and United Kingdom.
- Receive your SIM in the mail prior to departing for your trip.
- Insert your SIM card in your phone as soon as you land and stay connected.
What do I need to do before I depart?
Make sure that your device is unlocked before you depart for your trip.Please note: Being on a post-paid plan or contract with your local carrier doesn't mean your phone is locked. If you are unsure, please check with your current service provider.
Is my device compatible to use with these sim cards?
To ensure your device is compatible is to ensure your phone is unlocked. Please note being on a post-paid plan doesn't mean your phone is locked. If you are unsure, please just check with your current service provider.
As long as your device/phone is unlocked it will be compatible with all our products unless stated otherwise. For example, the USA (T-Mobile) sims, the Japan sims and China sims use different bands/frequencies for their 4G data speeds and even 3G so not ALL phones will be compatible with the above products. For more information regarding compatibility for these products specifically, please visit the 'Things to Know' and 'FAQ' pages located on the actual product pages of the mentioned countries as these will specifically address the sim you are looking to purchase. We encourage customers to read the 'Things to Know' / FAQ for any product before purchasing.
How long for shipping/delivery?
Click HERE for shipping details.
What happens if I have trouble with the sim card?
Should you run into any issues with the sim card whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;
- Your order number or the name that the order is under along with the sim card number and phone number (if applicable).
- Which country you are in currently and whether the sim card connects to any network, if so, which network?
- Did you receive any SMS after you inserted the sim card? If so, please send us a screenshot of that message.
- Message us screenshots of any error message you are getting.
- What phone model you are using?
- Any other information about the issue, which will assist us in helping you resolve the issue.
Anything else that is important to know?
Every product page on our website has a dedicated 'Things to Know' tab and 'FAQ' tab. We encourage ALL our customers to go through the questions or at least the questions most important to them before purchasing to ensure you make the right choice for your needs.
Of course if you still can't find the answer to your question, please just e-mail us at support@simcorner.com and we can look to assist.
How does SimCorner eSIM and SIM card compare to international roaming?
Roaming is a service provided by your local carrier that allows you to use your mobile phone for calls, texts, and data outside your home network's coverage area. However, it often comes with significant additional charges and inconsistent signal strength. SimCorner's eSIMs and SIM cards offer a more affordable, reliable, and convenient alternative for staying connected while travelling internationally. And they're not just for mobile phones—they work with all compatible devices!
Do your SIM cards and eSIMs work worldwide?
SimCorner provides coverage in over 130 countries and territories. For single-country trips, we offer eSIMs and SIM cards from trusted local carriers. For multi-country trips, we provide eSIMs and SIM cards with regional coverage, as well as international data eSIMs and SIM cards that offer reliable connectivity across a wide range of destinations. To check if we have coverage for your specific destination, feel free to search our product pages or get in touch with us for more information.
How do I choose the best product and plan for my trip and device?
First, narrow down your options by destination. Then, consider the duration of your trip, your device's compatibility with eSIMs or SIM cards, and your data requirements. You may also reach out to SimCorner's customer support for personalised recommendations.
Can I keep my current mobile number while using your service?
no new phone number is provided. While you won’t be able to make direct calls or send SMS, you can still communicate via data-based apps like WhatsApp and Viber. Additionally, you can add credit to your Viber or Skype account to make local and international calls to landlines and mobiles.
Do you offer unlimited data plans?
Yes, SimCorner offers unlimited data plan eSIMs and SIM cards for various destinations, subject to data caps. Be wary of advertisements claiming 'unlimited data' without addressing typical limits or throttling practices, as these may be misleading.
Can I use personal hotspot (tethering)?
SimCorner's travel eSIMs and SIM cards generally support personal hotspot or tethering, allowing you to share your internet data with other devices while on the go. However, some products may have carrier restrictions on tethering. Please refer to the product pages for more details.
Is your service compatible with 5G networks?
Yes, select SimCorner travel eSIM and SIM card plans are compatible with 5G networks, offering faster speeds and a more reliable connection in areas with 5G coverage. We also offer plans that support 4G speeds, which are more widespread and available in most areas around the world.
Are there any hidden fees or charges?
No, there are no hidden fees or charges with SimCorner's travel eSIMs and SIM cards. The price you see is the price you pay. We prioritise transparency in pricing and features. Please review the product details for more information. For further clarification, you may reach out to SimCorner’s customer support.
How much data do I need?
How much mobile data you’ll need for your travels depends largely on your usage habits and trip duration. Light users stick to messaging and light browsing. Moderate users layer in social media, navigation, and possibly some music streaming. Heavy users take it further with streaming, uploading, and downloading—think digital nomads, content creators, or those on workations.
Here’s a general guide for short-term trips (1 to 7 days):
~ Light users: 2 to 5GB
~ Moderate users: 5 to 10GB
~ Heavy users: 10GB or more
For trips lasting more than two weeks, a 15GB or unlimited data plan should be sufficient to cover both your essential data needs and any contingencies.
Additional Itinerary Considerations:
If your travel plans mainly involve cities with reliable Wi-Fi, you’ll likely rely less on mobile data. However, if you're concerned about the security of public Wi-Fi, or if you're heading to remote areas or going on extended trips (e.g., road trips) where Wi-Fi may not always be available, plan for higher data usage. It’s always safer to have your own secure and reliable data connection while travelling.
Which countries are covered by your SIM cards?
Our travel eSIMs and SIM cards are available for over 190 countries. We also offer travel eSIMs and SIM cards with regional and international coverage, ideal for multi-country itineraries. You can explore available options in the navigation menu or enter your destination in the search field to find the best product for your trip.
Can I extend the validity period of my data package?
The validity period and the option to extend depend on the product you select. Our travel eSIMs and SIM cards are available in a range of validity periods, from as short as 5 days to up to 90 days. We recommend selecting a product that fully covers the duration of your trip, with some allowance for any unexpected changes to your itinerary.
What is an eSIM, and how does it work?
An eSIM (embedded SIM) is a digital SIM built into devices like mobile phones and tablets. It allows you to activate a mobile plan by scanning a QR or entering an activation code. eSIMs offer greater flexibility, enabling you to switch between carriers and plans easily, without the hassle of physically swapping SIM cards.
How do I check if my phone is compatible with eSIMs?
To check if your device is eSIM-compatigle, go to Settings > Cellular (Apple) or Settings > Network & Internet (Android). If you see an option to add a cellular plan via eSIM, your device is eSIM-enabled. You can also check your device model on the manufacturer’s website for confirmation. Still unsure? SimCorner's customer support is available to assist you.
What happens if I change phones or accidentally delete my eSIM profile?
Some eSIMs can be reinstalled and reactivated if you switch phones or accidentally delete your eSIM profile, while others may not. We recommend checking the product specifications to be sure. If you need further assistance, don’t hesitate to get in touch with SimCorner customer support, and we’ll help you explore the available options for your eSIM.
Can I use an eSIM while my physical SIM card or another eSIM is still active?
Devices with dual SIM functionality allow you to use your SimCorner travel eSIM alongside a physical SIM card or another eSIM. However, once you arrive at your destination, double-check that roaming is disabled on your home SIM to avoid accidentally incurring charges. If your device doesn’t have dual SIM functionality, only one SIM profile can be active at any given time. Be sure to set your SimCorner travel eSIM as your primary active connection while overseas.
How do I activate an eSIM on my device?
After purchasing your SimCorner eSIM plan, you'll receive detailed activation instructions along with the QR code. To get started, open your device’s settings and navigate to the 'Cellular' or 'Mobile Network' section. Select the option to add a new eSIM, then scan the provided QR code. Follow the on-screen prompts to complete the activation process. Once activated, your eSIM will be ready to use immediately. If you need any assistance, SimCorner’s customer support team is available to guide you through the process.
Can I use the same eSIM in another country?
Travel eSIMs and SIM cards are programmed for specific countries or regions. Be sure to check the coverage and compatibility based on your itinerary before purchasing. For added flexibility, you can also choose travel eSIMs and SIM cards with regional coverage, which can accommodate last-minute itinerary changes, such as detours to neighbouring countries.
Can I make a phone call with an eSIM?
Yes, you can make phone calls with your SimCorner travel eSIM, as long as the eSIM supports voice and text capabilities. Some travel eSIMs offer data-only plans. Check the product details to ensure it meets your needs before purchasing.
Does the eSIM come with a local number?
Yes, SimCorner offers travel eSIMs with local phone numbers, enabling you to make and receive calls and texts during your stay. However, some eSIMs are data-only. Be sure to review the product details before purchasing to select the option that best suits your needs.
Does SimCorner need internet to activate?
Yes, you need to be connected to the internet to activate your SimCorner eSIM. However, you can nominate an activation date ahead of time to ensure connectivity as soon as you arrive at your destination. After purchasing, you'll receive easy-to-follow activation instructions via email, where you can choose a specific date for the start of your service.
How to get QR code for SimCorner eSIM?
After completing your purchase, the QR code required to activate your eSIM will be sent to you via email, along with detailed activation instructions. If you need further assistance, please don’t hesitate to contact SimCorner customer support.
Does eSIM drain the battery?
An eSIM itself does not directly drain your device's battery more than a physical SIM card does. When using mobile data, whether through an eSIM or a physical SIM, battery usage will be similar. To optimise battery life, you can manage your connectivity settings or switch to Wi-Fi when available.
Can I activate my SimCorner eSIM before I travel?
Yes, you can activate your SimCorner eSIM before you travel and ensure that your service starts as soon as you arrive at your destination. After completing your purchase, you will receive activation instructions via email, including detailed steps to nominate a specific activation date.
Do I need to unlock my phone to use your SIM cards?
Yes, your phone needs to be unlocked to use SimCorner’s travel SIM cards. Please check with your service provider to confirm your phone’s status.
How do I activate a travel SIM card?
Activation methods for our travel SIM cards vary. Carefully review the information provided with your SIM card upon delivery or consult the product page on our website. Some SIM cards activate automatically when you insert them; others activate on a predetermined date, requiring no additional steps; and others come with easy-to-follow activation instructions. If you have any questions about the activation process or need troubleshooting, SimCorner’s customer support team is always ready to guide you through the steps.
What type of SIM card do you provide (Nano, Micro, or Standard)?
SimCorner provides a 3-in-1 SIM card, which includes all sizes: Standard, Micro, and Nano, ensuring compatibility with any phone. Simply pop the appropriate size into your SIM tray.
Activate your eSIM or SIM card effortlessly—no delays, no hassle! Enjoy seamless global connectivity at your fingertips.
How SimCorner eSIMs and SIM Cards Work
Purchase a Data Plan
Select your destination and choose an eSIM or SIM card plan that fits your data needs.
Set Up Your eSIM or SIM Card
Simply scan the provided QR code for your eSIM, or insert your SIM card to get started.
Activate When Ready
Get connected instantly and start using your data whenever you need it.
Save On Roaming Fees!
24/7 Customer Support
Safe & Secure Online Payment
