Question 1

Can I hotspot/tether from your phone?

Accepted Answer

Yes, you are able to hotspot/tether from your phone to another phone or device.

Question 2

How do I make calls and send SMS?

Accepted Answer

You are not able to send SMS and make phones calls with this India SIM Card. We recommend that you use database apps such as Whatsapp, Viber, Skype to send messages to friends and family.

Question 3

How do I recharge this SIM Card?

Accepted Answer

This SIM can be recharged. If your trip lasts longer than your eSIM's usage period, you can top up directly through the SimCorner app, available on the Apple App Store and Google Play. Just search for "SimCorner" in either store, download the app, and recharge from the "My SIMs" section. Please remember to delete your first eSIM before scanning the second one.

Question 4

How do my family and friends call and message me?

Accepted Answer

You can stay in touch with your family and friends by sending them messages and calling them via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

You are also able to add credit to your Viber or Skype account, which will allow you to make local and international phone calls directly to landlines and mobiles.

Question 5

How does SimCorner's service work?

Accepted Answer

Order your travel SIM online and select the delivery method that best suits your travel date. SimCorner delivers to many countries across the world and has dispatch locations in Australia, Canada, New Zealand and United Kingdom.
	Receive your travel SIM in the mail prior to departing for your trip.
	Insert your travel SIM card in your phone as soon as you land and stay connected.

Question 6

How many days is this SIM Card valid for?

Accepted Answer

The features on the SIM Card are valid for 30 or 45 Days of service from activation, depending on the plan you purchase.

Question 7

I am travelling with my friends and family, how do I contact them?

Accepted Answer

You can stay in touch with your family and friends by sending them messages and calling them via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

You are also able to add credit to your Viber or Skype account, which will allow you to make local and international phone calls directly to landlines and mobiles.

Question 8

If I buy two sim cards (one for myself and my partner) can we contact each other?

Accepted Answer

You can stay in touch with your family and friends by sending them messages and calling them via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

You are also able to add credit to your Viber or Skype account, which will allow you to make local and international phone calls directly to landlines and mobiles.

Question 9

What do I need to do before I depart?

Accepted Answer

Make sure that your device is SIM Card compatibility. See our full list of compatible devices. Ensure that you have access to the SIM Card email we have provided. You may wish to print this email out so you have a hard-copy of the SIM Card.

Question 10

What happens if I have trouble with the SIM Card?

Accepted Answer

Should you run into any issues with the SIM Card whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;


	Your order number or the name that the order is under
	Which country you are in currently and whether the SIM Card connects to any network, if so, which network?
	Did you receive any SMS after you installed the SIM Card. If so, please send us a screenshot of that message.
	Message us screenshots of any error message you are getting.
	What phone model you are using?
	Any other information about the issue, which will assist us in helping you resolve the issue.

Question 11

What if I have trouble using my data?

Accepted Answer

Should you run into any issues with the sim whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;


	Your order number or the name that the order is under along with the SIM number and phone number.
	Which country you are in currently and whether the sim connects to any network, if so, which network?
	Did you receive any SMS after you inserted the sim? If so, please send us a screenshot of that message.
	Message us screenshots of any error message you are getting.
	What phone model you are using?
	Any other information about the issue, which will assist us in helping you resolve the issue.

Question 12

What is the data APN settings for this SIM Card?

Accepted Answer

The mobile data APN settings should automatically update when you insert the sim card in you phone. If it does not, you need to update the settings noted in the instruction guide that comes with the sim card.


If you still have issues, then e-mail us immediately at support@simcorner.com and let us know what errors you are getting

Question 13

What is your refund policy?

Accepted Answer

We have a 100% Money Back Guarantee policy, which means that if you have a bad experience with one of our sim card and receive no value from it, we will provide you a refund. However, you MUST contact us whilst you are having the issue, so our team can assist you in resolving your problems. Please do this when you are in WiFi (generally at the airport when you land if not working to begin with) or e-mail us from your accommodations (WiFi) or cafe etc.

If you only decide to contact us after you return to let us know the sim didn't work then we can't look to provide a refund as we won't be able to see exactly what the issue was and why it didn't work.

Should you run into any issues whilst using the sim card, please immediately contact us at support@simcorner.com Should our team be unable to assist you in resolving your issue, then we will provide you a refund on your purchase.

Question 14

What will my phone number be?

Accepted Answer

This sim card is a Data-ONLY sim hence it doesn't come with a phone number. The sim card does not allow you to make direct calls or send direct SMS. However, you are still able to make calls and send messages via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

However, you are also able to add credit to your Viber or Skype account, which will allow you to make local and international phone calls directly to landlines and mobiles.

Question 15

Which carrier(s) does this SIM Card connect to?

Accepted Answer

This SIM can connect to different network partners in the country

Question 16

Who is SimCorner?

Accepted Answer

SimCorner is your trusted global provider of travel eSIM  and SIM cards. We offer affordable, hassle-free plans with options for data-only or data with calls and SMS, covering 200+ destinations. Order our prepaid SIM cards online for fast delivery to your doorstep, or choose an eSIM for instant purchase and easy activation. With our unmatched coverage and award-winning customer support, you can explore the world with confidence wherever your travels take you.

Question 17

Will I still have access to all my apps, messages, contacts and e-mails?

Accepted Answer

Yes, you will have access to all your apps, messages, contacts and emails whilst using this SIM Card. Nothing on your phone is deleted or changed and you can continue to use your phone as per normal. The only change with using this SIM Card is that you will have a new phone number.