Question 1

How do I recharge this sim card?

Accepted Answer

The UK Prepaid SIM Card plan will last 30 Days from activation. If you are staying longer than 30 days, you will need to recharge the sim. As mentioned above, if you wish to add credit or recharge the sim you can only do this whilst you are in the UK, at O2 stores, supermarkets, petrol stations and convenience stores. Unfortunately, you are unable to top-up online via the O2 website, as it requires a UK debit/credit card that is linked to a UK residential address.

However, we advise that you visit an O2 store when recharging, as this will ensure that the recharge has been done correctly and you have received the most appropriate plan.

Alternatively, as another option if you are travelling for longer than 30 days, you can purchase additional sim cards based on the duration of your travels. If you are travelling for 56 days you can purchase 2 separate sim cards, and then swap them over at the end of each 30 day period.

Question 2

How does SimCorner's service work?

Accepted Answer

Order your travel SIM online and select the delivery method that best suits your travel date. SimCorner delivers to many countries across the world and has dispatch locations in Australia, Canada, New Zealand and United Kingdom.
	Receive your SIM in the mail prior to departing for your trip.
	Insert your SIM card in your phone as soon as you land and stay connected.

Question 3

How many days is this sim card valid for?

Accepted Answer

The features on the sim card are valid for 30 days of service from activation date.

Question 4

I am travelling with my friends and family, how do I contact them?

Accepted Answer

If your friends and family have have purchase the same sim card then you will be able to call them directly. However, if your friends and family are using their home phone service, then you will need to connect them via data based apps such as Whatsapp, Viber, Skype, Messenger, etc.

Question 5

If I buy two sim cards (one for myself and my partner) can we contact each other?

Accepted Answer

Yes you are able to call and text your travel partners if you both purchase a sim card.

Question 6

Is my device compatible to use this sim card?

Accepted Answer

In order to make international phone calls from the UK, you will need to add credit to the sim card. You can only add credit whilst you are in the UK, at O2 stores, supermarkets, petrol stations and convenience stores. Unfortunately, you are unable to top-up online via the O2 website, as it requires a UK debit/credit card that is linked to a UK residential address.

Alternatively, we recommend that you use data based apps such as Whatsapp, Viber, Skype, etc to make international phone calls rather than adding credit for international calls.

Question 7

What do I need to do before I depart?

Accepted Answer

Make sure that your device is unlocked before you depart for your trip.

Please note: Being on a post-paid plan or contract with your local carrier doesn't mean your phone is locked. If you are unsure, please check with your current service provider.

Question 8

What happens if I am travelling for longer than 30 Days?

Accepted Answer

The UK Prepaid SIM Card plan will last 30 Days from activation. If you are staying longer than 30 days, you will need to recharge the sim. As mentioned above, if you wish to add credit or recharge the sim you can only do this whilst you are in the UK, at O2 stores, supermarkets, petrol stations and convenience stores. Unfortunately, you are unable to top-up online via the O2 website, as it requires a UK debit/credit card that is linked to a UK residential address.

However, we advise that you visit an O2 store when recharging, as this will ensure that the recharge has been done correctly and you have received the most appropriate plan.

Alternatively, as another option if you are travelling for longer than 30 days, you can purchase additional sim cards based on the duration of your travels. If you are travelling for 56 days you can purchase 2 separate sim cards, and then swap them over at the end of each 30 day period.

Question 9

What happens if I have trouble with the sim card?

Accepted Answer

Should you run into any issues with the sim card whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;


	Your order number or the name that the order is under along with the sim card number.
	Which country you are in currently and whether the sim card connects to any network, if so, which network?
	Did you receive any SMS after you inserted the sim card? If so, please send us a screenshot of that message.
	Message us screenshots of any error message you are getting.
	What phone model you are using?
	Any other information about the issue, which will assist us in helping you resolve the issue.

Question 10

What if I have trouble using my data?

Accepted Answer

Should you run into any issues with the sim card whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;


	Your order number or the name that the order is under along with the sim card number.
	Which country you are in currently and whether the sim card connects to any network, if so, which network?
	Did you receive any SMS after you inserted the sim card? If so, please send us a screenshot of that message.
	Message us screenshots of any error message you are getting.
	What phone model you are using?
	Any other information about the issue, which will assist us in helping you resolve the issue.

Question 11

What is your refund policy?

Accepted Answer

We have a 100% Money Back Guarantee policy, which means that if you have a bad experience with one of our sim card and receive no value from it, we will provide you a refund. However, you MUST contact us whilst you are having the issue, so our team can assist you in resolving your problems. Please do this when you are in WiFi (generally at the airport when you land if not working to begin with) or e-mail us from your accommodations (WiFi) or cafe etc.

If you only decide to contact us after you return to let us know the sim didn't work then we can't look to provide a refund as we won't be able to see exactly what the issue was and why it didn't work.

Should you run into any issues whilst using the sim card, please immediately contact us at support@simcorner.com Should our team be unable to assist you in resolving your issue, then we will provide you a refund on your purchase.

Question 12

What settings do I need to change/update to use this sim card?

Accepted Answer

You simply need to have both MOBILE DATA and DATA ROAMING functions ENABLED/TURNED ON in your device to use the service. The sim card activates as soon as you insert the sim card in your device. It is on this date that your 10 days of service will commence.

Question 13

What will my phone number be?

Accepted Answer

Your phone number can be found on the sim packaging. The phone number starts with 07. The sim card is a local UK sim card, hence it will have a UK phone number. 

Should anyone want to call you on your phone number, they would need to drop the leading 0 and add the UK country code +44 in front of the phone number,

For example, if the phone number noted on the pack is 07307452691, they would need to dial +447307452691. (To get the + on a mobile phone, press and hold 0 until it turns into a +)

Question 14

Which carrier(s) does this sim card connect to?

Accepted Answer

O2 network

Question 15

Who is SimCorner?

Accepted Answer

SimCorner is your trusted global provider of travel eSIM and SIM cards. We offer affordable, hassle-free plans with options for data-only or data with calls and SMS, covering 200+ destinations. Order our prepaid SIM cards online for fast delivery to your doorstep, or choose an eSIM for instant purchase and easy activation. With our unmatched coverage and award-winning customer support, you can explore the world with confidence wherever your travels take you.

Question 16

Will I still have access to all my apps, messages, contacts and e-mails?

Accepted Answer

Yes, you will have access to all your apps, messages, contacts and emails whilst using this sim card. Nothing on your phone is deleted or changed and you can continue to use your phone as per normal. The only change with using this sim card is that you will have a new phone number.