Question 1

Can I hotspot/tether from your phone?

Accepted Answer

35GB Mobile Hotspot/Tethering (in USA ONLY) included 

No hotspotting in Canada or Mexico.

Question 2

How do I activate this sim card?

Accepted Answer

This AT&T Prepaid sim card will be active from the activation date you provided at the time of purchase and will be when your 30 days begins. This is the date that you can start using your services when you're at the covered destination.

The activation date is based on Australian Eastern Standard Time (AEST) and will occur between 12-3am. Should you wish to change this date after your purchase, please contact us at least 3 days prior to your noted activation date, so we can change the commencement date of your 30 day service. You can email us at support@simcorner.com to do this. However, we cannot change the actual time of when the activation occurs, only the date.

You will need to turn ON the DATA ROAMING function in your mobile phone before you can use the data in Canada and/or Mexico.

Question 3

How do I check my Data Balance/Allowances?

Accepted Answer

To check your data balance/allowance you simply need to dial *777# then press Call (star, seven, seven, seven, hash then press Call).

Question 4

How do I make calls and send SMS?

Accepted Answer

Within USA

You simply just need to dial USA phone number you want to call or SMS.

Within Canada

If you wish to call or SMS a Canadian phone number you need to include the country's calling (+1). For example if the phone number 704 852 5326 then you will need to dial +1 704 852 5326 (To get the + on a mobile phone, press and hold 0 until it turns into a +)

Within Mexico

If you wish to call or SMS a Mexican phone number you need to include the country's calling (+52). For example if the phone number 704 852 5326 then you will need to dial +52 704 852 5326.

Overseas

If you are wanting to call a country other than Canada, Mexico, USA, then you can stay in touch with your family and friends by sending them messages and calling them via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

Question 5

How do I recharge this sim card?

Accepted Answer

The plan will last 30 days from the activation date provided. If you are staying longer than 30 days and wish to recharge the sim you can do this by either going into an AT&T store or calling AT&T customer service on 611 from your mobile handset. To recharge this same plan for another 30 days in the US with AT&T, will cost $75USD + Tax. If you don't need the same plan for the following month or only need a few more days of service, then just let AT&T know and they will provide you some prepaid plan options to change to.

Alternatively, you can look to purchase multiple sims to cover your duration if travelling for more than 30 days. For example, if you are travelling for 56 days and are departing on the 1st of September, then you should select '2' for the quantity (qty) and add them to the cart. Then in the cart page enter the activation date for the first sim as 1st September and then press the "+" to enter the activation date for second sim as 30th September (you can select whatever activation date you like or even have them overlap, just keep in mind that your 30 days will begin from that date). You can then use the two sims for 30 days from the dates you have provided.  (Please note: each sim card will have a different phone number).

As long as you are aware your 30 days will begin from the activation date you provide for each sim, it's up to you what date you provide ensuring it covers you for your duration. It's fine to have services overlap.

Question 6

How do my family and friends call and message me?

Accepted Answer

Within USA

If someone from within USA wishes to call you from their USA phone number they would just need to call you on your US phone number.

Within Canada and Mexico

If someone from Canada and Mexico wishes to call they would need to add the USA calling code +1 prior to the phone number

For example, if your phone number is 720 462 4562, then they would need to dial +1 20 462 4562.

Overseas

If someone from outside of USA wishes to call they would need to add the USA calling code +1 prior to the phone number

For example, if your phone number is 720 462 4562, then they would need to dial +1 20 462 4562.

Social App

You can stay in touch with your family and friends by sending them messages and calling them via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

Question 7

How does SimCorner's service work?

Accepted Answer

Order your travel SIM online and select the delivery method that best suits your travel date. SimCorner delivers to many countries across the world and has dispatch locations in Australia, Canada, New Zealand and United Kingdom.
	Receive your SIM in the mail prior to departing for your trip.
	Insert your SIM card in your phone as soon as you land and stay connected.

Question 8

How many days is this sim card valid for?

Accepted Answer

The features on the sim card are valid for 30 days of service from activation.

Question 9

I am travelling to multiple countries, what do I need to do to use the sim card as I move from one country to another?

Accepted Answer

If you are travelling to different countries that are noted on the "Countries Coverage" section, then all you need to do is restart your phone as you move from one country to another. The sim card will automatically connect to a local carrier.

Should you run into any issues, with network connections as you move from one country to another we encourage you to contact us immediately at support@simcorner.com

Question 10

I am travelling with my friends and family, how do I contact them?

Accepted Answer

If your friends and family have have purchase the same sim card then you will be able to call them and text them directly. However, if your friends and family are using their roaming services from back home, you will be able to text them but not call. You would need to call them via data based apps such as Whatsapp, Viber, Skype, Messenger, etc .

Question 11

If I buy two or more sim cards (one for myself and travel partners) can we contact each other?

Accepted Answer

Yes you are able to call and text your travel partners if you both purchase a sim card.

Question 12

What do I need to do before I depart?

Accepted Answer

Make sure that your phone is unlocked before you depart for your trip.

Please note: Being on a post-paid plan or contract with your local carrier doesn't mean your phone is locked. If you are unsure, please check with your current service provider.

Question 13

What happens if I am travelling for longer than 30 Days?

Accepted Answer

The plan will last 30 days from the activation date provided. If you are staying longer than 30 days and wish to recharge the sim you can do this by either going into an AT&T store or calling AT&T customer service on 611 from your mobile handset. To recharge this same plan for another 30 days in the US with AT&T, will cost $75USD + Tax. If you don't need the same plan for the following month or only need a few more days of service, then just let AT&T know and they will provide you some prepaid plan options to change to.

Alternatively, you can look to purchase multiple sims to cover your duration if travelling for more than 30 days. For example, if you are travelling for 56 days and are departing on the 1st of September, then you should select '2' for the quantity (qty) and add them to the cart. Then in the cart page enter the activation date for the first sim as 1st September and then press the "+" to enter the activation date for second sim as 30th September (you can select whatever activation date you like or even have them overlap, just keep in mind that your 30 days will begin from that date). You can then use the two sims for 30 days from the dates you have provided.  (Please note: each sim card will have a different phone number).

As long as you are aware your 30 days will begin from the activation date you provide for each sim, it's up to you what date you provide ensuring it covers you for your duration. It's fine to have services overlap.

Question 14

What happens if I have trouble with the sim card?

Accepted Answer

Should you run into any issues with the sim card whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;


	Your order number or the name that the order is under along with the sim card number and phone number.
	Which country you are in currently and whether the sim card connects to any network, if so, which network?
	Did you receive any SMS after you inserted the sim card? If so, please send us a screenshot of that message.
	Message us screenshots of any error message you are getting.
	What phone model you are using?
	Any other information about the issue, which will assist us in helping you resolve the issue.

Question 15

What if I have trouble using my data?

Accepted Answer

Should you run into any issues with the sim card whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;


	Your order number or the name that the order is under along with the sim card number and phone number.
	Which country you are in currently and whether the sim card connects to any network, if so, which network?
	Did you receive any SMS after you inserted the sim card? If so, please send us a screenshot of that message.
	Message us screenshots of any error message you are getting.
	What phone model you are using?
	Any other information about the issue, which will assist us in helping you resolve the issue.

Question 16

What is the data APN settings for this sim card?

Accepted Answer

The mobile data APN settings should automatically update when you insert the sim card in you phone. If it does not, you need to update the settings so it states the following;

APN Name: ATT phone

APN: phone

None of the other mobile data APN fields, need to be changed or adjusted, only the above.

Details about APN settings and other important information will be noted on the instruction sheet that will come accompanied with the sim card.

Question 17

What is your refund policy?

Accepted Answer

We have a 100% Money Back Guarantee policy, which means that if you have a bad experience with one of our sim card and receive no value from it, we will provide you a refund. However, you MUST contact us whilst you are having the issue, so our team can assist you in resolving your problems. Please do this when you are in WiFi (generally at the airport when you land if not working to begin with) or e-mail us from your accommodations (WiFi) or cafe etc.

If you only decide to contact us after you return to let us know the sim didn't work then we can't look to provide a refund as we won't be able to see exactly what the issue was and why it didn't work.

Should you run into any issues whilst using the sim card, please immediately contact us at support@simcorner.com Should our team be unable to assist you in resolving your issue, then we will provide you a refund on your purchase.

Question 18

What settings do I need to change/update to use this sim card?

Accepted Answer

You simply need to have both MOBILE DATA and DATA ROAMING functions ENABLED/TURNED ON in your phone to use the service. The sim card will be active from the activation date you have provided. It is on this date that your 30 days of service will automatically commence.

Question 19

What size sim card will I receive?

Accepted Answer

You will receive a 3-in-1 sim card; which includes all sizes (Standard, Micro and Nano). This sim card will fit in any phone. You simply need to just pop out the sim card size that fits your phone.

Question 20

What will my phone number be?

Accepted Answer

Your local USA phone number is only generated once the sim card is activated (based on the activation date that you note at the time of purchase). You 30 days of service will commence from this date. Upon arriving in either the USA, Canada or Mexico and after inserting the sim card in your mobile phone, you can go into your phone settings menu to view your USA phone number.

Can I get my phone number earlier?

When a sim is activated we are able to retrieve the phone number from the system. As an option, if you are travelling for less than 30 days you can look at providing an earlier activation date when purchasing the sim card, bearing in mind that your 30 days of service will still begin from that date. You can then e-mail us on the activation date you provided requesting your phone number which we can then forward to you.

Question 21

Which carrier(s) does this sim card connect to?

Accepted Answer

The sim card will connect to the ATT network in USA (including Alaska and Hawaii) and Mexico. Whilst in Canada, the sim card will connect to Rogers.

Question 22

Which country(ies) does this sim card work in?

Accepted Answer

Coverage: USA, Hawaii, Canada, Mexico, Alaska.

Please note when searching the coverage in Canada, only refer to the colour 'orange' on the Canada map. Where ever it's showing the color orange on the map in Canada, it means there is coverage there but the text that comes up will note 'No Coverage'. This is because the actual carrier of the sim AT&T doesn't have a their own network in Canada and that their network partner in Canada is Rogers so they can't provide specific details regarding a different companies network. The colour 'orange' is shown in the legend/key of the map as "off-network" coverage, meaning it's not their own coverage/network but it's on another network.

This does not apply for USA and Mexico since AT&T have their own networks in those two countries so searching coverage for cities and towns in USA and Mexico will be more clear.

Question 23

Who is SimCorner?

Accepted Answer

SimCorner is your trusted global provider of travel eSIM and SIM cards. We offer affordable, hassle-free plans with options for data-only or data with calls and SMS, covering 200+ destinations. Order our prepaid SIM cards online for fast delivery to your doorstep, or choose an eSIM for instant purchase and easy activation. With our unmatched coverage and award-winning customer support, you can explore the world with confidence wherever your travels take you.

Question 24

Will I still have access to all my apps, messages, contacts and e-mails?

Accepted Answer

Yes, you will have access to all your apps, messages, contacts and emails whilst using this sim card. Nothing on your phone is deleted or changed and you can continue to use your phone as per normal. The only change with using this sim card is that you will have a new phone number.