Your local USA phone number is only generated once the SIM is activated (based on the activation date that you note at the time of purchase). You 30 days of service will commence from this date. Upon arriving in either the USA, Canada or Mexico and after inserting the sim card in your mobile phone, you can go into your phone settings menu to view your USA phone number. You will also receive a text message from T-Mobile noting your local USA phone number.

Can I get my phone number earlier?

When a sim is activated we are able to retrieve the phone number from the system. As an option, if you are travelling for less than 30 days you can look at providing an earlier arrival date when purchasing the sim card, bearing in mind that your 30 days of service will still begin from that date. You can then e-mail us on the activation date you provided requesting your phone number which we can then forward to you.

• Order your travel SIM online and select the delivery method that best suits your travel date. SimCorner delivers to many countries across the world and has dispatch locations in Australia, Canada, New Zealand and United Kingdom.
• Receive your USA Sim Card (Unlimited Data) in the mail prior to departing for your trip.
• Insert your USA Sim Card (Unlimited Data) in your phone as soon as you land and stay connected.

Make sure that your device is unlocked before you depart for your trip.

Please note: Being on a post-paid plan or contract with your local carrier doesn't mean your phone is locked. If you are unsure, please check with your current service provider.

This USA Sim Card (Unlimited Data) will be active from the activation date you provided at the time of purchase and will be when your 30 days begins. This is the date that you can start using your services when you're at the covered destination.

The activation date is based on Australian Eastern Standard Time (AEST) and will occur between 12-3am. Should you wish to change this date after your purchase, please contact us at least 3 days prior to your noted arrival date, so we can change the commencement date of your 30 day service. You can email us at support@simcorner.com to do this. However, we cannot change the actual time of when the activation occurs, only the date.

If you have purchased the optional Canada, Mexico add-on, You will need to turn ON the DATA ROAMING function in your mobile phone before you can use the data in Canada and/or Mexico.

Your local USA phone number is only generated once the SIM is activated (based on the activation date that you note at the time of purchase). You 30 days of service will commence from this date. Upon arriving in either the USA, Canada or Mexico and after inserting the sim card in your mobile phone, you can go into your phone settings menu to view your USA phone number. You will also receive a text message from T-Mobile noting your local USA phone number.

Can I get my phone number earlier?

When a sim is activated we are able to retrieve the phone number from the system. As an option, if you are travelling for less than 30 days you can look at providing an earlier arrival date when purchasing the sim card, bearing in mind that your 30 days of service will still begin from that date. You can then e-mail us on the activation date you provided requesting your phone number which we can then forward to you.

To check your data balance you have used, you simply need to dial #932#. A prompt will show how much data you have used so far.

If you receive any prompt/text messages noting that you have zero credit balance then you can ignore as it does not relate to your data balance.

You will receive a 3-in-1 sim card; which includes all sizes (Standard, Micro and Nano). This USA SIM card will fit in any phone. You simply need to just pop out the SIM size that fits your phone.

Coverage: USA, Hawaii, Optional add-on (Canada, Mexico).

When the T-Mobile coverage map states that the coverage is by a partner network in the USA, this means that you will only be able to make local calls and send local text with your USA Travel Sim Card. You will not be able to use your data and international calling in these areas. For example, T-Mobile only has a partner network when in Alaska, so you will only be limited to local calls and text within USA.

This is only for coverage in the USA and does not apply to partner networks in Canada and Mexico.

You simply need to have both MOBILE DATA and DATA ROAMING functions ENABLED/TURNED ON in your phone to use the service. The SIM will be active from the activation date you have provided. It is on this date that your 30 days of service will automatically commence.

The mobile data APN settings should automatically update when you insert the USA Unlimited SIM card in you phone. If it does not, you need to update the settings so it states the following;

iPhone

APN Name: T-mobile

APN: fast.tmobile.com

Username: (leave blank)

Password: (leave blank)

Android

Name: T-mobile

APN: fast.tmobile.com

Proxy: (Leave Blank)

Port: (Leave Blank)

Username: (Leave Blank)

Password: (Leave Blank)

Server: (Leave Blank)

MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc

MMS proxy: (Leave Blank)

MMS port:  (Leave Blank)

MMS protocol: WAP 2.0

MCC: 310

MNC: 260

Authentication type: (Leave Blank)

APN type: (Leave Blank)

Details about APN settings and other important information will be noted on the instruction sheet that will come accompanied with the sim pack.

USA Unlimited SIM card will connect to the T-Mobile network in USA (including  Hawaii). Whilst in Canada and Mexico, the sim card will connect to either Bell or Telus

The features on the SIM are valid for 30 days of service from activation. 

The plan will last 30 days from the activation date provided. If you are staying longer than 30 days and wish to recharge the sim you can do this by either going into an T-mobile store in the USA or calling T-Mobile customer service on 611 from your mobile handset. The recharge cost will be in USD and may/will vary from the cost you paid with us for the first month. They will also charge taxes based on the area you are in. If you don't need the same plan for the following month or only need a few more days of service, then just let T-Mobile know and they will provide you some prepaid plan options to change to.

Alternatively, you can look to purchase multiple sims to cover your duration if travelling for more than 30 days. For example, if you are travelling for 56 days and are departing on the 1st of September, then you should select '2' for the quantity (qty) and add them to the cart. Then in the cart page enter the activation date for the first sim as 1st September and then press the "+" to enter the activation date for second sim as 30th September (you can select whatever activation date you like or even have them overlap, just keep in mind that your 30 days will begin from that date). You can then use the two sims for 30 days from the dates you have provided.  (Please note: each sim card will have a different phone number).

As long as you are aware your 30 days will begin from the activation date you provide for each sim, it's up to you what date you provide ensuring it covers you for your duration. It's fine to have services overlap.

The plan will last 30 days from the activation date provided. If you are staying longer than 30 days and wish to recharge the sim you can do this by either going into an T-mobile store or calling T-Mobile customer service on 611 from your mobile handset. The recharge cost will be in USD and may/will vary from the cost you paid with us for the first month. They will also charge taxes based on the area you are in. If you don't need the same plan for the following month or only need a few more days of service, then just let T-Mobile know and they will provide you some prepaid plan options to change to.

Alternatively, you can look to purchase multiple sims to cover your duration if travelling for more than 30 days. For example, if you are travelling for 56 days and are departing on the 1st of September, then you should select '2' for the quantity (qty) and add them to the cart. Then in the cart page enter the activation date for the first sim as 1st September and then press the "+" to enter the activation date for second sim as 30th September (you can select whatever activation date you like or even have them overlap, just keep in mind that your 30 days will begin from that date). You can then use the two sims for 30 days from the dates you have provided.  (Please note: each sim card will have a different phone number).

As long as you are aware your 30 days will begin from the activation date you provide for each sim, it's up to you what date you provide ensuring it covers you for your duration. It's fine to have services overlap.

When buying 2 or more of the same SIM, you can checkout with the code: MULTISIM5 for 5% off your order!

Should you run into any issues with the sim card whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;

• Your order number or the name that the order is under along with the sim card number.
• Which country you are in currently and whether the sim connects to any network, if so, which network?
• Did you receive any SMS after you inserted the sim? If so, please send us a screenshot of that message.
• Message us screenshots of any error message you are getting.
• What phone model you are using?
• Any other information about the issue, which will assist us in helping you resolve the issue. 

Should you run into any issues with the sim card whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;

• Your order number or the name that the order is under along with the sim card number and phone number.
• Which country you are in currently and whether the sim connects to any network, if so, which network?
• Did you receive any SMS after you inserted the sim? If so, please send us a screenshot of that message.
• Message us screenshots of any error message you are getting.
• What phone model you are using?
• Any other information about the issue, which will assist us in helping you resolve the issue. 

Within USA

You simply just need to dial USA phone number you want to call or SMS.

Within Canada

If you have purchased the Canada/Mexico add-on feature and wish to call or SMS a Canadian phone number you need to include the country's calling (+1). For example if the phone number 704 852 5326 then you will need to dial +1 704 852 5326 (To get the + on a mobile phone, press and hold 0 until it turns into a +)

Within Mexico

If you have purchased the Canada/Mexico add-on feature and wish to call or SMS a Mexican phone number you need to include the country's calling (+52). For example if the phone number 704 852 5326 then you will need to dial +52 704 852 5326.

Overseas

If you are wanting to call a country other than Canada, Mexico, USA, then you can stay in touch with your family and friends by sending them messages and calling them via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

Alternatively, if you have purchased the $15 International Talk and Text Feature add-on, please make sure to dial using the correct international dialling conventions including any area codes. 

Within USA

If someone from within USA wishes to call you from their USA phone number they would just need to call you on your US phone number.

Within Canada and Mexico

If someone from Canada and Mexico wishes to call they would need to add the USA calling code +1 prior to the phone number

For example, if your phone number is 720 462 4562, then they would need to dial +1 20 462 4562.

Overseas

If someone from outside of USA wishes to call they would need to add the USA calling code +1 prior to the phone number

For example, if your phone number is 720 462 4562, then they would need to dial +1 20 462 4562.

Social App

You can stay in touch with your family and friends by sending them messages and calling them via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

Yes you are able to call and text your travel partners if you both purchase a USA sim card. 

If your friends and family have have purchase the same sim card then you will be able to call them and text them directly. However, if your friends and family are using their roaming services from back home, you will be able to text them but not call. You would need to call them via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

You are also able to add credit to your Viber or Skype account, which will allow you to make local and international phone calls directly to landlines and mobiles.

We have a 100% Money Back Guarantee policy, which means that if you have a bad experience with one of our SIM and receive no value from it, we will provide you a refund. However, you MUST contact us whilst you are having the issue, so our team can assist you in resolving your problems. Please do this when you are in WiFi (generally at the airport when you land if not working to begin with) or e-mail us from your accommodations (WiFi) or cafe etc.

If you only decide to contact us after you return to let us know the sim didn't work then we can't look to provide a refund as we won't be able to see exactly what the issue was and why it didn't work.

Should you run into any issues whilst using the SIM, please immediately contact us at support@simcorner.com Should our team be unable to assist you in resolving your issue, then we will provide you a refund on your purchase.

If you are travelling to different countries that are noted on the "Countries Coverage" section, then all you need to do is restart your phone as you move from one country to another. The sim card will automatically connect to a local carrier.

Should you run into any issues, with network connections as you move from one country to another we encourage you to contact us immediately at support@simcorner.com

Yes, you will have access to all your apps, messages, contacts and emails whilst using this USA Unlimited SIM card. Nothing on your phone is deleted or changed and you can continue to use your phone as per normal. The only change with using this USA SIM card is that you will have a new phone number.